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  • 1. What are the network routing requirements for CU*BASE GOLD? Public
    Preview
    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216.111.149.240/28 66.115.246.224/27 In addition to t  More...
  • 2. What do the reason codes mean for my Member's A2A transaction? Public
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    The following Reason Codes are used with the A2A processing: 00 - Payment accepted 01 - Invalid bank routing number 02 - Invalid checking account number 07 - Algorithm code invalid 08 - Invalid alternate company 09 - Missing or incomplete data in URL 10 - Invalid date format 11 - Invalid access number 16 - Bad password 17 - Invalid User ID 18 - Transaction already processed 19 - Account info does not match 20 - Invalid credit card number 21 - invalid credit card expiration date 22 - Credit card   More...
  • 3. I have a loan with CPI force-placed insurance. I adjusted the payment amount and moved the due date forward. Why did CU*BASE then readjust the payment amount? How do I handle these situations? Public
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    As an example, a credit union had a loan with force-placed insurance and changed the payment amount and advanced the due date. Because this loan had a CPI force-placed insurance placed on it, CU*BASE handled it in the following manner. The credit union did an extension on this members loan yesterday, including advancing the next due date into the future and changing the payment amount from $205.39 to $104.00. This morning (05/21/13) CU*BASE changed the payment amount from $104.00 to $89.88. T  More...
  • 4. I purchased a Dell computer, which now is not working correctly. What is the number for Dell technical support? Public
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    The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex
  • 5. How do I find out if my PC is still under warranty from Dell? Public
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    The easiest way to find out the status of the warranty is to call Dell. The first thing that should be done is find the Express Service Code . This is a 10-digit numerical code that is located on the PC. Once the Express Service Code is found call Dell Customer Support at 1-800-456-3355.
  • 6. What Microsoft and third party application patching is included in Network Services' Complete Care service offering? Public
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    Network Services uses automated patching tools to apply vendor supplied patches to Microsoft products and many third party applications running on Microsoft Windows operating systems. Patching services included in Complete Care: Currently supported versions of Microsoft Windows Operating Systems. Currently supported means that the product is still in mainstream or extended support with Microsoft. Products past extended support are not included. Third party applications running on supported Mic  More...
  • 7. Where can I purchase CU*Answers compatible computers? Public
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    WESCO Net is an authorized Dell reseller and offers computers pre-configured for your network with IBM iSeries Client Access, Seagull Jwalk and Gold already installed. WESCO Net will also apply all Microsoft Critical Updates and Service Packs prior to delivery so you can be assured your new computer is completely up-to-date. Let us take care of all the work, you just take it out of the box and plug it in. Contact a WESCO Net representitive at 616-974-1174 or the Systems Department at 800-327-34  More...
  • 8. I think I have a bad piece of hardware on my Dell workstation. What can I do to remedy this? Public
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    Contact Dell Support at 800.624.9896. You will need to have the express service code and service tag available, which can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, or what have you. This Dell service will be of no charge provided the hardware is st  More...
  • 9. Who should I call for warranty assistance or to troubleshoot hardware problems on my Dell computer? Public
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    Contact Dell Support at 800-624-9896. You will need to have the express service code and service tag available. These items can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, etc. This Dell service will be no charge provided the hardware is still under warr  More...
  • 10. What is the benefit of purchasing our computers through CU*Answers? Public
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    As a Dell partner we can get you great pricing and your PC will come preloaded and preconfigured with all necessary software to run CU*Answers applications, including CU*BASE GOLD.
  • 11. What information will Dell need when contacting Technical Support? Public
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    The only information Dell will always need is the service tag. The service tag is a 5- or 7-digit, alphanumeric code that is on a sticker attached to everything Dell sells. If you have the service tag ready, Dell will be able to look at your system's configuration (when shipped) as well as your warranty status.