The CU*BASE A2A toolkit does not use micro deposits. Your credit union must configure the third-party FI information in CU*BASE prior to the member having access to initiate A2A transactions, so you are responsible for performing the appropriate validations on the ownership of the account prior to any transfers being initiated. Since we do not use micro deposits, this rule change does not apply to the A2A Transfers feature available via CU*BASE and our online/mobile banking products. micro  More...

No. The Pay Anyone micro-app does not support two-factor authentication (2FA). The Pay Anyone micro-app does support the use of MACO . Your credit union can activate 2FA for the It's Me 247 interface of Pay Anyone (Person-to-Person/ P2P transfers). Learn more in the related links below.

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

We've created a neighborhood for each time zone serviced by the CU*Answers iSeries. When you sign onto CU*BASE, the system knows where your credit union is from and you (and your session) live in a subsystem dedicated to that time zone. (A subsystem is an IBM term; these are used for many different functions on the IBM, from online banking to processing eAlerts, and now for handling time zones for end- and beginning-of day processing.) Then when we start nightly processing for the Cent  More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

The codes that you see in this file are codes used to define a situation where the Automated Non-Returns (ANR) feature is used to post the account below the available balance: 82 is for non-returned checks, 83 is for ATM transactions, and 86 is for debit card transactions.

The codes that you see in this file are codes used to define a situation where the Automated Non-Returns (ANR) feature is used to post the account below the available balance: 82 is for non-returned checks, 83 is for ATM transactions, and 86 is for debit card transactions.

Yes! Tool #317 Online Credit Card Skip-a-Payment Program lets you set up a batch skip a pay program for your online credit cards which will occur at month end for the next payment date. Contact Cards Payments ( cardsandpayments@cuanswers.com ) if you would like some help setting up a program. You can also manually adjust the payments for individual member accounts as needed, if you wish: Tool #51 Miscellaneous Loan Maintenance > Payment Changes This feature will allow you to set a fixed   More...

BSA stands for the Bank Secrecy Act. SARs stands for Suspicious Activity Reports. Listed below is a summary of the evolution of the Bank Secrecy Act. The Law Before the Patriot Act BSA of 1970 - required banks to file CTRs on single cash transactions in excess of $10,000 April 1996 – required banks to file SARs to FinCEN reporting known or suspected criminal offenses or a transaction that a bank suspects involves money laundering or violates the BSA Focus on drug trafficking After the Patr  More...

When a new member joins your credit union through MOP, they can fund their account with a plastic from another FI. Magic-Wrighter uses this information to debit the member via the plastics rails, then credits the member in CU*BASE via ACH. Therefore, because no ACH debit transaction is being originated, we do not believe there is any need to opt into the Magic-Wrighter Web Debit Validation service if you offer funding via your MOP site. As far as the CU*BASE A2A toolkit in partnership with Mag  More...

PIB provides a layered security approach to add additional authentication controls for Online Banking. PIB, which stands for Personal Internet Branch, is an independent application that provides multiple, configurable controls that govern how Online Banking behaves and what members can do with access to it. PIB allows your members to control access to their accounts with controls by feature, day of week, time of day, and even geographic location. It layers additional passwords and member aut  More...

Source of Receipt (SOR) is the paperwork that accompanies the checks to the Check Processor. It is the documented proof of when and from whom the checks were received. SOR provides the ABA# of the bank the checks are received from, the date of the cashletter, the amount of the bundle the check was in, the position of the check in the bundle (checks before after), and the tracer number assigned to the check. On the form you'll see a couple of abbreviations: IB stands for Item Before that   More...

In the teller system, you can configure exactly how check holds should be calculated, including default hold days as well as calculated hold days by check R T or amount. In both teller posting and ATM processing, CU*BASE also allows an Electronic Hold configuration that can be used in conjunction with a Member in Good Standing configuration. Different levels of hold times can be configured based on the 'Member in Good Standing' and also within the Tiered Scoring feature. Using these C  More...

The first step is to call the Network Services Department at CU*Answers for assistance (1-800-327-3478 x3). The Gold-Master must be renamed prior to adding the GUAPPLE to the network. To add the GUAPPLE to the network follow these simple instructions: Find a location for the GUAPPLE that is out of the way, has an electrical outlet nearby and a connection to your network available. Once the location has been found, remove the GUAPPLE from the packaging and set it up using the supplied vertical   More...

CNS is a trusted partner of our credit unions and often we are the first call when there’s a cyber event at an institution. However, there are important limitations to the cybersecurity services that CNS provides. CNS provides general office network design, implementation, and management services. CNS will monitor and patch for supported patches . CNS does not provide cyber security services. CNS does not warrant that managed networks are immune to cyber events or breaches or that lost dat  More...

Yes, this occurs every night when we perform daily processing. During stand-in, all audio response features will continue to work as usual. However, there are a few special features in online banking that are not available during stand-in processing. See the link below for more details on services that are unavailable during stand-in.

If you want to give a member default check holds based on their relationship with the credit union, you'll need to set up Electronic Deposit Hold groups (Tool #355 Electronic Deposit Hold Configuration with the appropriate # of days, then use the Member in Good Standing system (Tool #499 Member In Good Standing Configuration ) to assign the hold groups according to Tiered Service Level. Then, in the Teller Check Holds configuration feature (Tool #849 Teller Check Holds Configuration ),   More...

The most common reason why a member might have a hold group that's different from what would normally be associated with their Tiered Service Level is because of delinquency. During daily delinquency monitoring the system sets the Electronic Deposit Hold Group to a certain code when members go delinquent, according to your credit union's settings in both the Member in Good Standing feature as well as your Delinquency Aging Levels configuration. If the system considers a loan to be deli  More...

In a case where the credit union decided that member account numbers had been seriously compromised and wanted to do a conversion of account numbers assigning each member a new account number, CU*Answers would have to bid the process as a custom conversion. There are no current standing processes related to assigning new account numbers to 100% of a credit union's CU*BASE membership. While the conversion of the “go-forward” new member account numbers would be relatively simple,  More...

Ping stands for P acket IN ternet G roper, and is a utility that is used to verify a connection to another connection on the network, remote network, Internet, ...etc. It sends out a packet and waits for a response from the target. Pinging is primarily used to test and debug network connectivity. The Systems Department at CU*Answers might ask you to "ping" a few IP addresses to make sure you are able to communicate with devices before troubleshooting more complicated issues.

DHCP stands for D ynamic H ost C onfiguration P rotocol. DHCP is a service that automatically assigns an IP address to a device that is configured for it (workstation, printer, firewall...etc.). This service is typically set up on a Server , Router , or a Firewall . A typical DHCPconfiguration would include assigning an IP address, Subnet Mask, Gateway, and DNS. These configurations would be saved as a "scope." Any workstation that is set to "Obtain an IP address automatically" is configu  More...

WESCO Net is an authorized Dell reseller and offers computers pre-configured for your network with IBM iSeries Client Access, Seagull Jwalk and Gold already installed. WESCO Net will also apply all Microsoft Critical Updates and Service Packs prior to delivery so you can be assured your new computer is completely up-to-date. Let us take care of all the work, you just take it out of the box and plug it in. Contact a WESCO Net representitive at 616-974-1174 or the Systems Department at 800-327-34  More...

The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex

Contact Dell Support at 800-624-9896. You will need to have the express service code and service tag available. These items can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, etc. This Dell service will be no charge provided the hardware is still under warr  More...

Contact Dell Support at 800.624.9896. You will need to have the express service code and service tag available, which can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, or what have you. This Dell service will be of no charge provided the hardware is st  More...