When starting ProDOC 7 for the first time, some users may encounter an error that states USB Error: Unable to initialize signature pad. What this indicates is that your workstation is missing a critical file that allows ProDOC to look for a signature pad. This file needs to exist even if your workstation does not utilize a signature pad. To correct the issue, follow these steps: Log into the workstation as an administrator Browse to your iSweep (if you need assistance browsing to your iSweep  More...

No. PIB is a layered security solution , which is one of the three methods recommended by the NCUA to comply with the “Guidance on Authentication in Internet Banking Environment” (letter 05-CU-18). Remember that you only need to select one of the three available methods. (The other two methods are multi-factor authentication, and “other controls,” the NCUA’s way of allowing for technology that doesn’t even exist yet.) Although the term “multi-factor   More...

If you are considering purchasing a new workstation, here are some questions to ask yourself to ensure that you get all the features you need! First, be sure to review the CU*BASE workstation hardware and software requirements on our best practices page: http://cuanswers.com/client_pm_bp_network.php When purchasing any workstation, consider: 32 or 64-bit Operating System? CU*BASE and ProDOC are compatible with either operating system - but CU*Answers cannot make any guarantees about third part  More...

1. Make sure the pad is connected to a known working PC, not a laptop. 2. Connect the pad using a Y adaptor. This Y adaptor should have a serial connection on one end and both a serial and PS/2 connection on the other. Connect the single Serial end to the Pad and the other serial connection to the computer. Next connect the PS/2 connection to a free PS/2 port on the computer. This is required to supply the pad with the necessary power. If there is a conflict with port availability adapters are a  More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

There are many, many components in the infrastructure that protects your member data, from passwords and daily backups to production redundancy and full-blown DR/BR plans. One important piece of that puzzle involves the protections we put in place to control data moving between the System i and a local workstation. Years ago no one ever imagined an employee popping a thousand member records onto a thumb drive and heading out the door. Today we have entire teams and sophisticated tools to prev  More...

Make sure that the printer is compatible with CU*BASE software. You can check this at: http://www.cuanswers.com/client_pm_bp_network.php Set up the printer and load the print drivers for the printer on the workstation that will drive the print sessions at a minimum. The drivers should also be loaded on any PC that will use the printer for printing from the browser or any outside applications (Word Pad, for example). Build the Client Access print session. The instructions are available on your GO  More...

Analytics Booth Trends provide a quick and easy way to view your credit union activity over time. Trending information can show how your credit union is performing. Watch for blips and spikes to see if marketing campaigns are succeeding. Did you run a new membership drive last month? Watch the trend to see how it paid off. Trends can be viewed on over fifty key performance indicatiors including balance, member, and transaction data. The graphs displayed on the trends screen can be selected to  More...

A big benefit to the CUSO is client interaction with CU*Answers and peers. This is completed in a variety of ways including CU*Answers University classes, Product Focus Group Meetings, Web Conference sessions, CEO Leadership Events and more. Statistically, 80%+ of all CU*BASE software enhancements come from ideas initiated by clients. Refer to the Release Planning page on our website for more details about what drives our development decisions, how our software development process is managed, an  More...

Access CU*Spy as usual. Enter the report name and the date span in the search fields. Click on Search. When the report has loaded, put a checkmark in the box next to the report(s) and click on the Combine and Print printer icon at the top of the list. (Leave the default of.TXT). The report will now load in a new browser window. Click on the File and Save As in the upper left hand corner of the browser page with the report displayed. (If you don't see File, press and release the Alt key to d  More...

The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex

We are located approximately 1/2 mile east of the intersection of 28th Street SE and Kraft Avenue in Grand Rapids, Michigan. The Gerald R. Ford International Airport [ GRR ] (formerly Kent County International Airport) is located near the intersection of 44th Street SE and Patterson Avenue, Grand Rapids, Michigan. Our Operations Center is located near the intersection of 44th Street and Patterson Avenue. For a map, use the Related Link listed below: CU*Answers - Corporate 6000 28th Street   More...

Basic initial troubleshooting: Move the signature pad to a different USB port Move the pad to a different workstation that has a working model If the workstation isn’t capturing the signature, but it is visible on the pad, try refreshing the SigPlus.ini file (see Related Link below). If nothing is captured on the pad, remove the batteries and the tip from the pen. Place the batteries back in, then gently slide the tip back in. Often the pen tip will not make the connection needed to star  More...

Check the obvious reasons first: Does the printer have power? Is there paper loaded? Is the cable to the PC that drives it connected? If all of these are fine, then it could be that communication to the check printer has failed. Perform the following actions to resolve the situation: 1.) Disconnect the print session 2.) Power down the PC that hosts the print session 3.) Physically power down the printer 4.) If there is a print server, power it down by unplugging the power cable 5.) Power dow  More...

No, the 1Click Offers feature does not specifically support MLA requirements. MLA grants a number of protections for active duty service people and imposes specific requirements on the credit union in granting credit. At the heart of the matter is the calculation of the Military Annual Rate (MAPR) and the disclosures required prior to or at the time of extension of credit. The act requires that a unique APR be calculated incorporating things such as fees and credit life or disability. The MAPR   More...

The easiest way to find out the status of the warranty is to call Dell. The first thing that should be done is find the Express Service Code . This is a 10-digit numerical code that is located on the PC. Once the Express Service Code is found call Dell Customer Support at 1-800-456-3355.

CU*BASE Standards for Foreign Addresses Following are standards for entering foreign member addresses into various screens in CU*BASE. These standards were taken from US Postal Service guidelines as of September 2002. The “Foreign Address” Flag The Foreign Address flag in CU*BASE must be checked in order to enter a foreign address in the recommended format. This flag is available from all CU*BASE screens used to update member address information. Do not check this flag for any US add  More...

Contact Dell Support at 800.624.9896. You will need to have the express service code and service tag available, which can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, or what have you. This Dell service will be of no charge provided the hardware is st  More...

WESCO Net is an authorized Dell reseller and offers computers pre-configured for your network with IBM iSeries Client Access, Seagull Jwalk and Gold already installed. WESCO Net will also apply all Microsoft Critical Updates and Service Packs prior to delivery so you can be assured your new computer is completely up-to-date. Let us take care of all the work, you just take it out of the box and plug it in. Contact a WESCO Net representitive at 616-974-1174 or the Systems Department at 800-327-34  More...

There are a number of controls in place to designed to secure transmissions through Fedline Advantage: Authentication, Role-Based Access, Encryption, Firewalls, Intrusion Detection, and Security Reviews. The Federal Reserve Bank (FRB) requires two-factor authentication using a physical USB security token that the user keeps that requires a passphrase which can be changed at any time and a unique user ID and logon that changes every thirty days at a minimum. Each user is assigned a subscriber  More...

This can be caused by settings or perhaps faulty hardware. Try the below to see if it fixes the issue. Plug the clip gem pad into a different USB port and test several signature captures. If this doesn't work, i t is most likely hardware related and a pad replacement or Powered USB hub may be required contact Client Services.

We are closest to Woodland Mall and CenterPointe Mall, but all of the following are within easy driving distance of our office and surrounding hotels. Woodland Mall 3195 28th Street SE Grand Rapids, MI 49512 616-949-0010 CenterPointe Mall 3655 28th Street SE Grand Rapids, MI 49512 616-949-2550 Breton Village 1830 Breton Road SE Grand Rapids, MI 49506 616-949-4141 Rivertown Crossings 3700 Rivertown Parkway SW Grandville, MI 49418 616-949-2550

Contact Dell Support at 800-624-9896. You will need to have the express service code and service tag available. These items can be found on the workstation. Explain what is going on to the Dell technician and you will be asked to perform a series of troubleshooting steps. If this is a serviceable request, the technician will inform you of the next step to take whether it be an on-site visit, a shipped replacement, etc. This Dell service will be no charge provided the hardware is still under warr  More...

The standard electronic signature pad, one that is physically connected to the teller computer by USB connection, cannot be sent through a tube to a member for them to sign an electronic receipt. Because of this, each credit union will need to define an alternative procedure for handling electronic receipts generated at the drive-through window. Saving paper receipts and scanning signed receipts are two available options. Other options may also exist; check with your account manager for a so  More...