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1.
My business member wants to send funds from an operating account every day to an investment account at another financial institution. What's the best way to set that up?
This can be done using the A2AFT feature, which combines the CU*BASE auto-funds transfer (AFT) functionality with the A2A feature that allows funds to be transferred to or from an outside FI using ACH. Refer to the booklet below for complete instructions. Setup is done via Tool #884 Update Auto Transfer Information then Add A2A Out (A2A must be activated for your CU for this feature to appear). If you choose the Sweep the entire balance... option, you can specify the minimum amount to transfe More...
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2.
My member gets a Social Security (SSA) deposit via ACH. We use an ACH distribution to pay the member’s loan payment, but the loan payment was not made. Why did this happen and what benefits are there to using an Automated Funds Transfer (AFT) instead?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma More...
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3.
How can I find out where my members have loans, credit cards, or LOCs at other financial institutions?
If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F More...
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4.
Is it possible to have special business savings, certificate, and loan products displayed in "BizLink 247" business online banking, but not displayed to members in "It's Me 247" online banking?
Yes! Starting with the 23.05 release, CU*BASE lets you configure your online banking rate boards for savings, certificate, and loan products, so that products are shown only in BizLink 247 business online banking, or in It’s Me 247 online banking, or both. When setting up a product to appear in online banking (via Tool #506 Member Rate Maintenance for savings or certificate products, and via Tool #470 Loan Product Configuration for loan products), you’ll see checkboxes to activate More...
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5.
If I have changed my Social Security (SSA) ACH Deposits to use the Automated Funds Transfer solution, should I now consider changing back to ACH deposits?
Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning with the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the chang More...
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6.
I am running the Selective Loan Information Report (Tool #788) to get a loan trial balance, and I want to use the "Last disbursed" date range to see loans disbursed during a particular month. There are a couple of loans that were disbursed on the last day of that month but they aren't on the report. What is happening?
This has to do with the difference between the business date and activity date on a transaction that occurs around midnight, when the system might still be processing on today's business date but the clock has already moved past midnight to a different activity (system) date. For example, a member uses online banking after midnight on the 1st but we haven't yet done EOD for the 31st, then the last disbursed date on that loan account record will still be recorded as the 1st (the activity More...
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7.
What types of analysis should I do regularly with the "Money Movement Analysis" tool?
There are a couple of things a credit union CEO should do with the Money Movement Analysis tool (Tool #536) in CU*BASE: Comparing to last month: The tool is designed to use last month's ending balance to compare to the current date. So one way to use this each and every month is to regularly compare the balance during, say, the third week of each month and see what accounts have had wide swings either up or down, and then act accordingly on a regular basis. For example: On July 20, compare More...
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8.
Can I limit the number of months a member is allowed to be paid ahead on my non-mortgage products?
To answer this question, first an understanding is needed of why mortgage products - specifically 360-interest calculation mortgage products - can allow this feature. These types of loan products must follow a set of rules with very strict guidelines, such as payment frequency, partial pay restrictions, payment matrix settings, expectations for delinquency and fines, and so on. Because of these strict guidelines, special member-facing messages could be created to deal with situations such as wh More...
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9.
My members are having trouble with downloading to Quicken/QuickBooks. What steps should I take to troubleshoot?
Remember that the only thing we do on our end is create the files, and we must certify with Quicken/QuickBooks even to do that. So if the problem is in what data the file contains, then we can address that. However, once online banking generates the file, then the import process is completely controlled by Quicken/QuickBooks, and we have no control over that part of the process, nor can we assist you or your members. You must contact your Intuit representative for assistance. NOTE: As of May 20 More...
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10.
I'm looking for a specific report for indirect loan data, sorted by dealer. Is this something I can find in CUBASE?
Tool#333 Dealer Trial Balance / Reserve Calc. Rpt. can be used to run a report showing dealer names and all member accounts attached to each dealer. The report can also calculate the total reserve amount for each loan, by multiplying the loan disbursement amount by the reserve percentage configured for each individual dealer. When ready, use Enter to produce the report. Please also review the Online Help for this tool in case you have further questions regarding setting parameters for this tool More...
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