The one thing you do NOT want to do when you get a returned email is to change the email address to a fake one like bademail@xxx.com. Instead, check the Wrong email address flag on the member's account. You can access this flag anywhere an email address can be entered, such as through the Name/Address button (F14) in Inquiry and Phone Operator, or via Tool #14 Member Personal Banker (shortcut: pb), or via Tool #15 Update Membership Information (shortcut: umbr). When a member's ema  More...

That's because your employee ID (the one that was entered on the Welcome! window when you first logged in) does not have access to those tools. These will be most noticeable when viewing All Available Tools. (If you use All My Tools then any tools to which you do not have access will be hidden altogether.)

With the way the new home page works, remember that regardless of whether or not you have Auto-security activated, the visibility of the tools that display on your page will now be controlled by your employee ID. So if your employee ID doesn't have access to a tool, it will show as grayed-out in the tool list, so it cannot be accessed at all. Someone who does have access would need to log in with their ID first to set the tool list up with the proper permissions.

Members who use either this logout button or the Logout button at the top of the page will be directed to the Online Banking Community (OBC) page. Your credit union can select a different landing page, however. Contact the Internet Retailer Support Center to activate this feature at irsc@cuanswers.com.

The Member Service Denials feature (to create/print denial notices) can be accessed via a Denied button located within Tool #3 Open/Maintain Memberships/Accounts. A credit union can configure miscellaneous member service denial notice types such as: ATM/Debit Card application denials, checking account denials, membership application denials, etc. These member service denials are commonly used for denied services that would not involve a loan application/request.

When the new database was created it was not feasible to adjust all of the hundreds of programs, custom forms, and reports where phone numbers happened to be used. So the original labels used prior to the 18.07 release may still appear here and there. That’s why the new database automatically copies contact numbers back to the original locations in MASTER and MASTRL, so these locations can still be used by those programs that were not adjusted to use the new MASTPH table directly. As a r  More...

To customize the appearance of your CU*BASE homepage, use the Preferences (F5) button (the star) on the home page. From there, you can customize the look and action of your home page in the following ways: Activate auto security when logging in Launch ProDOC when logging in Which tools to show when logging in (All My Tools, My Favorites, All Available Tools) When displaying favorites, choose to show My Groups, my CU Groups, or Both Sort tools by favorite sequence, tool number, or tool titile   More...

There was a rewrite by CUNA effective April 1, 2014 that states that if a loan is over 120 months, you cannot add insurance to it. Your example was for a Home Equity Loan for 240 months. CUNA insurance only goes out for 120 months so you receivced the error term is over the life maximum term . Please call your CUNA representative if you have any further questions.

There is a credit union-level on/off flag where you can disable auto-security as an option for ALL of your employees. To access this, launch Tool #327 Employee Security and use the CU Options button. If auto-security is enabled, anyone can choose to activate it if they wish, either manually by clicking the button at the bottom of the home page, or via their Preferences. As a compromise, if you have some employees who share workstations and therefore need to be able to enter an ID as they acc  More...

Deactivating auto-security then reactivating it does require you to enter a different employee ID. After a password is entered to reactivate auto-security under that ID, the screen will refresh the tools display to show which ones can be accessed and which cannot. However, it doesn't necessarily refresh all of that employee's other preferences such as color theme or tool set (Favorites vs. All My Tools). Therefore it's best to just log off and have the next user log in to complete  More...

The process can vary a bit according to the vendor, but here's a discussion about how it works for credit unions on the CO-OP network, as an example. In most cases, debit card authorizations create a Misc. Secured Shares record on the member's account to hold the funds. When the actual transaction comes in, this record is automatically deleted. (There are exceptions to this rule, such as gas purchases.) A little history: In the past, debit card authorizations would add a hold to an ind  More...

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

Log in to the Help Desk Portal Navigate to https://cuanswers.myportallogin.com . If you already have an account, click Sign in. Enter your email and password. Click Login to be directed to the Home page (shown below). If this is your first time logging in, click Sign up. Enter your information below. Click Sign Up. You will receive an email to verify your account. Once confirmed and logged in, you will be directed to the Home page (shown below). Log Out When you are finished using the Customer  More...

Yes. You won't be able to read the answers to the member, but you can reset (clear) them. This will force the member to set up new answers and/or questions the next time they log in. This can be done two ways: Use the directions listed below. OR In Phone/Standard Teller, click the Home Banking button then use Reset Questions .

If a member cannot view their check, the research team needs the following information: Credit Union Questions What is your credit union name? Have multiple members reported that they cannot view checks? Are these members having the same experience when viewing their check? (See Member Questions. ) Has the check appeared on the Check Exceptions Report? (TNDET) Was this check cleared at the teller line? (Sometimes this is referred to as a counter-killed check.) Are you able to retrieve a chec  More...

The first thing to do when a member claims their Pay My Bills icon is missing from online banking is to check their personal PIB profile. Here's what to do: 1. Launch Tool #14 Member Personal Banker 2. Enter the member's account number and press Enter 3. Place a check in the Personal Internet Branch (enroll of change PIB settings) box 4. Press Enter 3 times to reach the appropriate screen - Configure PIB Profile 5. Look at the very last option on this menu - Manage Online Bill Pa  More...

With the May 2004 CU*BASE software upgrade, a new option was added to allow you to control whether or not disbursements can be made through Audio Response and Online Banking, by loan category. This feature can be turned on or off using Tool # 458 Loan Category Configuration. After selecting the loan category, use F23-Audio/PC Bank to change the setting on the new Allow disbursements... flag. loan Online Banking, distributions, CU@Home, CU*@Home

When the 18.07 release was implemented, records were created in the new MASTPH table. The following labels were used for all numbers that were in your MASTER and MASTRL tables as of the date you received the release: Formerly stored as Conversion Label Conversion Seq# Home Phone PHAREA and PHNUMB in MASTER HOME? 1 Cell Phone MTOPHN in MASTRL MOBILE? 2 Work/Employer Phone MTEPHN in MASTRL WORK? 3 Previous Phone MTPPHN in MASTRL PREVIOUS? 4 Fax FAXNO in MASTER FAX? 5 The label is intended to   More...

Option 1: Create a Misc. Member Account Form with the appropriate text, and add a procedure for your loan processors to print this form whenever a loan like this is created. Since the CU*BASE online credit bureau system has no way to know if a credit score is used in the underwriting decision, nor whether the credit report was used for a mortgage or home equity loan, this will be manual process. HINT: This step could be added to the Electronic Checklist feature for your mortgage and home equity  More...

This can happen if you have the Launch ProDOC when logging in option turned on in your Preferences (click the Preferences button or use F5 while on the CU*BASE Home page), if the workstation you are using does not actually have ProDOC installed. ProDOC is installed locally, but your CU*BASE GOLD preferences are attached to your CU*BASE employee ID, which means they are used no matter which device you are using to log in. Usually that's a good thing, but if you happen to use a workstation  More...

No. PIB is a layered security solution , which is one of the three methods recommended by the NCUA to comply with the “Guidance on Authentication in Internet Banking Environment” (letter 05-CU-18). Remember that you only need to select one of the three available methods. (The other two methods are multi-factor authentication, and “other controls,” the NCUA’s way of allowing for technology that doesn’t even exist yet.) Although the term “multi-factor   More...

One of the hardest things to do with a 7x24 product like o nline banking and PIB is to decide when to implement software changes. Unlike CU*BASE changes that easily can be coordinated with normal credit union operating hours, o nline b anking changes must work around member usage patterns and support concerns. If a member needs to check a balance or transfer money at 3:00 in the morning, he can’t just pick up the phone and ask a credit union MSR to handle the transaction for him. Because   More...

As we transition from CU*BASE GOLD to CBX, we are shifting from an application that runs directly on a workstation to a more modern, browser-based solution. Previously, CU*BASE GOLD relied on command-line arguments and local temporary files to interact with multiple applications. This approach is not sustainable for the future, as web browsers lack the capability to execute command-line requests and require called applications to be installed and registered on the system. To address this limitat  More...

Many factors can play a part in why members are experiencing problems during login to online banking. Below are some questions to ask along with some common resolutions. How are you entering online banking? Is the member using direct login from the credit union's website? Or are they entering using www.itsme247.com ? Can a credit union employee login into their own account successfully using the same method? If the member is entering online banking from their desktop or from favorites it is   More...

To set CBX as the home page to automatically open when Edge launches, follow the steps below. 1. Open Edge. Click on the three dots in the upper right-hand corner. Click on “Settings”. 2. Navigate to “Start, home, and new tabs” on the left-hand side of the screen. 3. Under “When Edge Starts”, select “Open these pages:” and click the “Add a new page” button. 4. In the “Add a new page” dialog box, enter the following URL (htt  More...