The number for Mobile Text Banking is IM247 (46247) . This short code will work only if your members have enrolled in Text Banking. Our Mobile Text Banking online booklet offers information to satisfy a large number of potential questions, and we recommend consulting it as needed.

You can find out how many visits you’ve had to your mobile web banking site by using Tool #565 Online Banking Detail Stats (AUDICC) . To see visits separated by day, with totals, enter the selection criteria as seen below (a total count for all days can be seen by navigating to the bottom of the report): Combine (And/Or) Field Name Comparison Criteria (Field, Number, ‘Text’, etc.) A.CCTYPE EQ = Equal to ‘I’ AND A.CCLOGT EQ = Equal to ‘W’

Some states require that in addition to any text banking fees you must state that message and data rates apply. This requirement applies even if you offer it as a free service. (Different states require additional language. Follow your credit union policies and procedures.) You can enter this text in the Mobile Text Introduction screen accessed when configuring your text banking service. Use Tool #569 Online/Mobile/Text Banking VMS Config , select Text Banking from the list, and check I w  More...

Keywords are not case sensitive. For example, you can type either help or HELP or even Help and you'll get the same result. BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member Text: BAL Text Response: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specif  More...

Since the system will be unable to respond with a balance, it will also be unable to log the text message against the member's account number, which means it cannot be included when fees are tallied. So although the member may still be charged by their mobile phone provider for text messages they send, they will not be charged the usual text message fees by the credit union via CU*BASE (nor with the credit union be charged for that item).

Since your credit union's website can be the online banking login page, by putting either a budget or the direct login widget on the page, we suggest you place the TurboTax banner on your credit union's website. Since the OBC is a shared resource, we do not have the ability to add custom banners on the OBC. (Xtend does do custom Member Reach messages on the OBC page, but that would only allow for text, no images.) Likewise, because It's Me 247 online banking is a shared resource,   More...

Because members have different types of mobile devices! One size does not fit all, so we started with a mobile web banking, a tool that simply optimizes basic It's Me 247 online banking functions for web-enabled mobile devices (like an iPhone). Mobile app banking will be a downloadable app for devices that can, well, download apps. And It's Me 247 text banking will appeal to those with fast thumbs.

Members can update personal information on the Personal Information page. As a security measure, credit unions can elect that these changes require their review before changes are accepted and changed in the system. This approval setup is activated on the Update Credit Union Online Banking Settings page accessed via Tool # 569: Online/Mobile Text Banking VMS Config and then Online/Mobile Web Online Banking. On this screen, the credit union can select to either have the changes reviewed or re  More...

The flags used with member contact numbers are used as follows: International : Check this box to indicate an international number, and enter the number in the comment field. Text Messages : Check this box to indicate this number can receive text messages, but note that this number does not enroll the member in text banking, nor does this number transfer to the member's text banking settings. Wrong # : Check this box to indicate an incorrect number for a member. Mobile : Check this box to   More...

Transfer Control means that a member must tell you the account numbers where he or she would like to be able to transfer funds in Online Banking. (Audio Banking does not support Transfer Control lists.) Remember that these are accounts that will receive funds from the member's own account. If only transfer control lists are activated, a member will only choose from a drop-down list of names (not account numbers) from his configured transfer control list. You will need to decide how membe  More...

Below are some commonly asked questions about MFA. Below the questions are some fuller feature documentation resources. If members receive their one-time passcode for multi-factor authentication (MFA) via a text, how will my CU be charged for that text message? After my credit union activates multi-factor authentication for It’s Me 247 , do my members using the “jump” feature (to access a second membership without entering credentials) need to use MFA during this jump? Can you   More...

This means the Tracker Entry was generated by the online banking A2A transfer program to record changes made by the member to a recurring A2A (A2AFT) record via online/mobile banking. These Audit Trackers are attached to the account suffix where the funds are being withdrawn (for an outgoing A2A) or deposited (for an incoming A2A). The memo type used on these conversation notes is specified as part of your credit union's A2A Transfers configuration settings via Tool #569: Online/Mobile/Tex  More...

Well, it's a little of both, actually. If you activate something that’s optional in CU*BASE but there is not a corresponding link to that from somewhere in your master navigation, then members won’t be able to get to it. As an example, take the overdraft services feature, where members can change their Reg E opt in/out choice online. If you do not have a link to this in online banking from either the mega menu, on a clickable ad, or on a widget bar, then even if you activate i  More...

Security question answers are also used for the “forgot password” feature that allows the member to reset their password without needing to call your credit union. Because of this, It’s Me 247 continues to require the entry of the security question each time the member logs into online banking to ensure that these answers are kept top of mind. NOTE: If your credit union is concerned about MFA and security questions during login making the process too lengthy, remember that the   More...

To create the Memo Code, use Tool #260 Configure Memo Type Codes for Trackers and click Add. This will then take you to the Memo Type Definition screen where you will enter Tracker type information for the Memo code. In this case, you will want this Tracker Type AT (Audit Tracker). Then enter in the Memo Type two-character code you wish to use in the Memo type field and the Memo Type description . (This may be A2 and A2A Origination. Follow credit policies and procedures. The other fields are no  More...

It's Me 247 supports MFA for first-time login. The steps the member sees are outlined in the MFA section of the Strategies for Securing and Controlling Member Access booklet linked to below. ( Other MFA options for security of higher-risk activities are also covered in this section of the booklet.) Activate this MFA for first-time login by selecting Method B on the Online/Mobile Password and Security Settings screen, accessed from Tool #569 Online/Mobile/Text Banking VMS Config .

In the CU*BASE configuration via Tool #569 Online/Mobile/Text Banking VMS Config , you can require a new online banking MFA device registration after a set number of days. If your credit union changes the number of days for device registration, this affects the member in the following manner: If your credit union changes the number of days to a shorter period, the member will need to reregister when they reach the new number of days. If the configuration was changed from 90 days to 30 days, any  More...

When members authenticate for MFA, they use a one-time passcode, which also gives them the opportunity to register their device. The next time they log in on a registered device, they may not be required to use a one-time passcode. Situations where a one-time passcode WOULD be needed include the following: Your configuration for MFA in Tool #569 Online/Mobile/Text Banking VMS Config requires a one-time passcode be sent for authentication each time the member logs in. Your credit union has set  More...