No. Times in transaction history and reports will still be based on wherever the physical iSeries computer system is located. For CU*Answers online clients that would be Eastern Time (ET).

Here are seven things to review if you are trying to research why a loan did not report to the credit bureau. Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Deli  More...

No. This law actually pertains to merchant card programs where the merchant is collecting payments for services and goods sold. Since we do not run merchant programs on our platform, this reporting requirement does not apply to us.

Yes. You can pull a credit report for any service using the online credit bureau process. Using Tool #53 Process Member Applications, use action code CR to pull the report without creating a loan request and application. We can then create Member Services denial notices for debit cards, checking accounts, ATM cards, etc.

If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau. You can do this for the most recent reporting cycle by running Tool #658 Print Loan Info Sent to Credit Bureau . If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types  More...

Use Tool #658 Print Loan Info Sent to Credit Bureau to see all accounts that are reported to the credit bureaus. At the bottom of the report is the listing of all the bureaus to which reports are sent: Experian, Equifax, TransUnion, and Factual Data (formerly CBC/Innovis).

To view a credit report attached to a loan, go to the Loan Account Inquiry screen through Phone Operator or Account Inquiry. Once there, click the lookup button (looks like a little magnifying glass) to the right of the Delinquent' field in the box in the upper right area of the screen. On the next screen, select View Credit File (F1).

You can schedule the AFT payment to pay the amount in full every time (for credit cards or lines of credit). Making this selection allows the member to pay the LOC or credit card off every time a transfer is performed. (The recommended frequency with this AFT payment method is Monthly.) For LOCs , this means pay whatever the current balance on the loan is at the time the transfer is performed. If the AFT payment amount will result in an overpayment on the loan, the transfer amount will be adj  More...

In the past, when reporting credit cards to the bureau, CU*Answers sends the maximum disbursement limit field for both the high credit amount and the max credit limit fields. Effective with the CU*BASE 11.4 Software Release (Nov/Dec 2011), a change was made so that this is no longer true. For open-end loans, we will report the larger of the Crrent Blance or the calculated High Credit Amount. Since members can draw on these loans at any time, the High Credit Amount will be determined using the   More...

Use the CU*BASE Report Builder (Tool #100) to create a Query of the credit bureau report summary file CRBSUM . The employee ID can be found in the CREMPID field within that file. You can also find out who pulled the most recent credit report via Tool #53 Process Member Applications, Action Code LC (Open End Loan Contract / Risk-Based Credit Score Info).

To monitor monetary instruments, we recommend you use the BSA review process and wherever you see a transaction where a monetary instrument is purchased with cash in, create a Tracker using a specific Memo Type code (we recommend you create a Memo Type MI for Monetary Instrument ). Then you can use the Print Member Trackers feature to pull a Tracker report that will show you all of your monetary instruments for the time period selected, based on Memo Type.

This generally means the Credit Bureau is unable to process the report because of something in the address fields. Check the address and see if an Apartment number is listed on the top line or if anything looks awry in the address. Remember that no punctuation is allowed in the name or address fields. Make any changes needed, press Enter to save and then re-send the request.

This typically happens when a credit report is returned from the bureau as 'fragmented.' A fragmented credit report is one that may contain more than one person's credit information. This may happen with twins, Jr./Sr. situations, etc. Another way this may happen is sometimes Creditors do not furnish a SSN when they report to the Credit Bureau and a trade item may be applied to all accounts with that name, address, etc. When the credit report is returned as fragmented, you will  More...

Credit Report data is stored 60 days unless attached to a loan, in which case it will be stored until the loan is closed in CU*BASE. For online clients, per our Online Pricing guide, credit bureau report online archival and retrieval detail after 60 days will incur an additional per-month charge. For example, if you would like to store the detail credit reports not attached to loans for 6 months, the first two months are no charge. At the third month, the cost is $5*, the fourth month $10, the  More...

Yes! Through automated jobs, you can save your credit bureau reports to your eDOC server then retrieve them right from within CU*BASE just as the online credit unions do with CU*Spy. Contact eDOC Innovations support and ask them how. 800.425.7766 option 2.

To update a member's credit bureau record for loans with your credit union once they are closed on CU*BASE you would need to use E-Oscar website. Your credit union would need to be registered with the bureau and receive a signon and password. If your credit union doesn't already have this access you will need to contact your bureau to get registered. Use the link below to see current information for contacting the different bureaus for access.

These message indicators appear on the CU*BASE loan insurance premium posting report (TCUNAS2 / TCUNAS3) and the Debt Protection Fee posting/exception reports (TCUNAD2 / TCUNAD3). By looking at the reports, you can tell if a premium / DP fee posted or not based on the exception. LOAN INSURANCE MESSAGES ADD SIGN There is joint coverage on this loan. There is either no 'additional signer' record, or the birth date for the additional signer is missing or invalid. JT TO SG There is joint cov  More...

The information sent to the bureau was not an exact match, but based on the information provided (including name, address, DOB, etc.), the bureau returned a match to the correct SSN. CU*BASE is set up to pull a credit report for applications that are sent from online banking based on the applicant's consent to have their credit pulled within the application. There is not a way for the SSN to be verified as correct or not at the time of the application, but the credit bureau is able to do fur  More...

CU*Answers reports the first date of delinquency after a loan is 31 days late. If the member makes a payment before the credit reporting file is transmitted, the first date of delinquency is cleared and the loan is reported as current. CU*Answers transmits the credit report files on the first of the month with data from the previous month. This information can be verified by your credit union through Tool #822 Smart Operator: Daily Ops Log . bureau

For CU*Answers online clients, effective in March 2017 the standard online retention is 12 months for basic savings and checking accounts, and 48 months for all certificates, IRAs (shares and CDs), HSA share and checking accounts, club accounts (such as vacation, holiday, Christmas), tax escrows, and all loans. Prior to March 2017, data retention was 6 months for savings/checking, and 24 months for other member transaction history . Note that when this data is purged, it also removes the additio  More...

If the credit report is attached to the loan, it will be retained for the life of the loan. Otherwise, the credit report detail is usually purged after 60 days, and the summary and decision is purged after 6 months. (This is configurable; if you would like a longer retention, contact Lender*VP. A small monthly charge may apply.)

On the additional signer record, check the Report to credit bureau flag. This can be done on up to 2 different additional signer records. By default, the person designated as the co-borrower when the original loan application was created will have that flag checked, but you can change the settings using Misc. Loan Maintenance if you wish.

CU*BASE Credit Bureau PRTYPE Portfolio Type Credit Limit O R (revolving) Disbursement Limit from loan E I (installment) Zero C I (installment) Zero M M (mortgage) Zero L C (line of cred  More...

The CU can check several things when a co-borrower/additional signer reports that they are not seeing the loan they have co-signed appear on their credit report: Check the loan record to make sure there is actually a valid additional signer record attached to it. (Use Tool #51 Miscellaneous Loan Maintenance ) Verify the ECOA code on the member loan record. This code indicates how loan account information is reported to the Credit Bureau in keeping with the Equal Credit Opportunity Act. (Use To  More...

Launch Tool #145 ATM/Dbt/Crdt: Audit Card Status Changes , locate the activity record (the User/Employee ID column will say ONLINE STS ), select it and choose Additional Status Information. The following vendor response codes may be sent from STAR/PSCU: ■ 00 - Successful ■ 25 - Record Not on File (P) Card not in CMA ■ 26 - Record Already on File (AM) Card already activated ■ 29 - Unsuccessful (any other denial code) SGD Activation not supported, any other problems with processing the trans  More...