How many check images a member can view in online banking depends on two factors. The first factor is how long your item processor retains the images. The second factor, and the one most likely to be the limiting factor, is how long your credit union is configured to retain transactions for your draft (MEMBER2) accounts. Whichever of these two factors has the shorter timeframe determines how far back your members will be able to view check images via online banking. There is no cap on how man  More...

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

While audio response originally mirrored the functionality of Online , the paths for those two channels have diverged greatly as home banking as grown and expanded over the past several years. For example, while Online Banking offers an optional feature to allow members to update personal information online, no such equivalent feature exists in audio response. In looking through the features available in CU*TALK Audio Banking, there are just a couple of features that may be considered comparab  More...

You should already have specified daily online and offline limits for ATM and POS transactions with your vendor switch . You may want to contact them to verify exactly what those are . If you need to adjust them , you will need to request that change from them. Also make sure to update your settings in CU*BASE as they are used for the default limits for new card orders . NOTE : Currently , the only switch that does NOT check for daily limits ( meaning they come from CU * BASE settings ONLY )  More...

Yes, If you are a CU*BASE client and your check processing is handled by the Check Item Processing team, you can offer your members the ability to print copies of cancelled checks using Online Banking and the CheckViewer. If your credit union chooses to activate this feature, the member simply clicks a button from either the checks cleared screen or the account detail transaction listing, to pull that specific check. We also offer interfaces to check images from many other item processing vendor  More...

Contact a CSR for assistance with this issue. The impact of the solution may vary from situation to situation.

If your check processor is CU*Check Item Processing, check images are retained for the same time period as transaction history. Other check processors may have a different retention schedule.

In the teller system, you can configure exactly how check holds should be calculated, including default hold days as well as calculated hold days by check R T or amount. In both teller posting and ATM processing, CU*BASE also allows an Electronic Hold configuration that can be used in COnjunction with a Member in Good Standing configuration. Different levels of hold times can be configured based on the 'Member in Good Standing' and also within the Tiered Scoring feature. Using the  More...

These symbols print when the printer doesn't know what graphic or font to use for the logo, signature, or MICR line. There are a few possible causes: Is this a new printer? If this is a new printer, the first thing to consider is whether the other printers at the credit union use Check Secure devices. Check Secure devices are no longer sold and are not compatible with new printer hardware. To transition from Check Secure devices to the new software based check printing methods, contact CU  More...

This can be corrected using Tool #901 Update Member Fee Master (shortcut: feecor). Simply enter the account number and then change the count to the correct quantity.

What This Message Means: This appears when your credit union has set a password expiration period for inactive accounts. This means that if a member doesn't log in to Online Banking for a certain period of time, their password will be deactivated. If a member sees this message, they cannot reset the password themselves and must contact the credit union for reactivation. What Steps to Take in CU*BASE: See the link below for step-by-step instructions. BE CAREFUL!! Always verify the person'  More...

There are several ways to obtain this data. To see the total number of active online banking members, use Tool #856 Tiered Svcs Monthly Comparison to display active user counts for any monthly period. (HINT: Click the Goal 4 button to display this data.) This can be done even if your credit union does not use Tiered Services for any other purpose. To print a report of usage statistics, use Tool #141 ARU/Online Banking Stats Dashboard To see online banking usage stats for a particular m  More...

You can use the “Print CU Checks” feature to cut a check to any vendor, including vendors that have been configured in your CU*BASE Vendor database, without creating an invoice record, if you wish. If you want that item to show up in the vendor's history (and update their YTD amount paid for the current year only ), you will need to perform a separate step to add the record manually. Here are the steps: Step 1: Printing a Quick A/P Check In a nutshell, you will be using Tool   More...

Credit unions have the option to have teller check holds based on business or calendar days. Use Tool #849 Automated Holds Configuration to update how the system calculates holds. If you select to have the system calculate using only business days you must also launch Tool #243 Configure CU Non-Business Days which allows a credit union to indicate what processing days they follow (Sunday through Saturday), to indicate whether the credit union observes all standard Federal holidays, and/or t  More...

If a member cannot view their check, the research team needs the following information: Credit Union Questions What is your credit union name? Have multiple members reported that they cannot view checks? Are these members having the same experience when viewing their check? (See Member Questions. ) Has the check appeared on the Check Exceptions Report? (TNDET) Was this check cleared at the teller line? (Sometimes this is referred to as a counter-killed check.) Are you able to retrieve a chec  More...

There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering a phone call. (1) How does a credit union generally recommend or facilitate a member giving access to their private informatio  More...

There are a couple of access points: Launch Tool #14 Member Personal Banker and select the Online banking/ARU (activate, change PIN/password; view password history) option OR Launch Tool #72 Update ARU/Online Banking Access (PIN) (Shortcut: pin) It's Me 247 CU*TALK CUTalk

This procedure should be used if the member's password was disabled because of two many invalid retries. The error message the member will see reads: Please contact the Credit Union for a new password. (Click the Related Q A link below for instructions on what to do if the password was expired due to non-use.) Navigate to Member Personal Banker, and use the online banking change password option. Type the account number and press Enter until you reach the screen where you reset the membe  More...

The hold days and account type fields are used to give CU*BASE instructions on how to place a hold. All CU*BASE does is create an Uncollected Funds record for that amount, for that # of days, on that particular sub-account . If you deposit the money into multiple accounts, the hold still gets placed on that one account, so just be aware of what that will do to the member's available balance on that account!

Check disbursement history for all check items, regardless of their status, is retained on CU*BASE for 24 calendar months . Check items that are at an outstanding status are retained forever. For our online clients, we purge all checks marked cleared, void, or spoiled that are older than 24 months on the second weekend of every month. NOTE: Prior to March 2008 the retention period was 18 months.

Verify that check viewing is turned on for the CU. You can check by making sure there is a code in the Check Image ID field in ARU/Online Banking Configuration (MNOP09 #8). If the Check Image ID field is blank, either the correct value was somehow removed and needs to be replaced, the CU’s request for online banking check images is not yet completed (check the Pending Check Image Projects on the Check Image Info portal page), or this CU has never signed up for online banking check image  More...

Members need to remember that when they provide their online banking login credentials to financial aggregation software (Quicken, Mint, Yodlee, etc.) these programs login to online banking in order to retrieve their information. As a result, each time they refresh their data through this software will result in a login being recorded by our online banking software.

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

No, actually you can default all new memberships to deactivate online banking and/or audio response access until the member specifically requests it. This is highly recommended as it helps to protect members who join the credit union but never get around to using your online tools right away. These accounts may be your most vulnerable since the member hasn't set up a private password or security questions. By deactivating them as a default, you can give them a little extra protection from  More...

This procedure should be used if the member's password expired due to non-use. The error message the member will see reads: It has been more than xx days since you last logged into Online Banking . Your password has expired. Please contact the Credit Union to reactivate your password. (Click the Related Q A link below for instructions on what to do if the password was disabled due to invalid retries.) Launch Tool #72 Update ARU/Online Banking Access (shortcut: pin) Enter the member'  More...