There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

While it is possible that an issue someone runs into on a website is an issue with the web server or a programming issue with the site, it is very important to rule out any browser or workstation incompatibilities first. If the website is not being opened in a supported browser, for instance, it can cause errors that would otherwise not exist. So what are some standard troubleshooting steps than can be taken? Are you using the latest version of your browser? Just like any other piece of software  More...

These symbols print when the printer doesn't know what graphic or font to use for the logo, signature, or MICR line. There are a few possible causes: Is this a new printer? If this is a new printer, the first thing to consider is whether the other printers at the credit union use Check Secure devices. Check Secure devices are no longer sold and are not compatible with new printer hardware. To transition from Check Secure devices to the new software based check printing methods, contact CU  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

No. PIB is a layered security solution , which is one of the three methods recommended by the NCUA to comply with the “Guidance on Authentication in Internet Banking Environment” (letter 05-CU-18). Remember that you only need to select one of the three available methods. (The other two methods are multi-factor authentication, and “other controls,” the NCUA’s way of allowing for technology that doesn’t even exist yet.) Although the term “multi-factor   More...

Yes, there is the PREGD Reg D statistical report that is automatically generated every day and is located in CU*SPY under the Member Service category. This report gives you the balances of your shares, drafts, and certificate accounts along with the balance for GL 739.00 Cash. Simply print the days you need to collect for the FR2900 report. To find the balances for other GL accounts for the 5 days requested in the FR2900 report you can use Tool #650 Print GL Trial Balance (monthly) to select  More...

Yes! eDOC Innovations provides the ability for a credit union to send automated emails to members should an item be rejected by the CU. It could be an item that was not endorsed properly, bad image, duplicate item, etc.; things beyond daily limits and only known once the check is sent for processing. This item is available in the eDOC Innovations online store for a very small one time setup fee. If you need eDOC to update all of your enrolled users email address in our system we can help wit  More...

A quick way to clean house is to click the Lookup button next to “Name” on the initial Query screen (Tool #100) to display all of the definitions in your QUERYxx library. Use the drop down lists to choose Delete (the keyboard shortcut is “D”) on any that you no longer need. To avoid errors, we recommend you delete only small batches at a time.

Launch Tool #100 CU*BASE Report Builder (Query) Make sure the Location reads QUERYxx (where xx is your CUID) Click the Lookup button next to the Name input field Use the tab key to jump down to the list at the bottom of the screen, and use tab or page down to scroll to the first query you wish to print Tap the letter “P” or choose Print definition from the drop-down menu Repeat steps 4 5 for a small batch of Queries (to avoid an error message, choose no more than 8-10 at a time)   More...

We will not be converting any existing members who have only the See feature activated so that they automatically allow Jump for those relationships, but you can make those adjustments yourself as members request that access be reinstated. Use Tool #14 Member Personal Banker then choose See/Jump Relationships . Since we are still considering how to introduce a different type of See functionality in the future, at this point we will not be removing the existing settings from the configurat  More...

This can happen on occasion because of how the Partial pay* field on the loan account record works. For members who make weekly deposits toward a monthly payment due, once in a while, when the calendar weeks fall just right, that weekly amount might accumulate in Partial pay to the point where a small payment made early in the period, coupled with some leftover money in the Partial pay field from the last period, is just enough to bump the due date forward a period. Remember that a period in  More...

Mobile First means… starting with the smallest canvas you support (a phone) and designing an experience for that, instead of working from large (desktop) to small (phone), with all of the compromises that entails. In other words, we design in It’s Me 247 mobile banking first and then decide how those feature work in desktop banking. Mobile First means… a unified look, feel and navigation for desktop, mobile web, and mobile app banking. Mobile first means making tools that lo  More...

To change the index information on a scanned document in idocVAULT you need to be in the CUADMIN group. Search and find the item in idocVault that contains the incorrect index information. With the document being displayed in the right pane, scroll all the way to the right in the in left pane containing the index information. You will see a small icon that looks like a page, click it and it will bring you to an editing screen that will allow you to correct the index information. Save your chan  More...

In cases where a member has multiple certificates, savings, or checking accounts), each sub account that qualifies is able to be used to secured a Deposit Secured loan. Additionally, the member is allowed to open multiple small balance loans against an account with a larger balance. The number of loans is limited by the number of loan suffixes allowed per loan category.

If the credit report is attached to the loan, it will be retained for the life of the loan. Otherwise, the credit report detail is usually purged after 60 days, and the summary and decision is purged after 6 months. (This is configurable; if you would like a longer retention, contact Lender*VP. A small monthly charge may apply.)

There are two primary reasons that you may not have received the latest ProDOC release through the eUpdate process. First, ProDOC may already be running; second, you may not have eUpdate installed! Checking if eUpdate is installed To check if eUpdate is installed, first check the DocLogic your 32-bit Program Files directory (this is C:\Program Files on 32-bit operating systems, or C:\Program Files (x86) on 64-bit operating systems). You should have an UpgraderX directory. Additionally, check  More...

Each time a PC opens a session at your site, it checks your update server for new files. When it finds them, it will pull the new files over and the PC will be updated. Each branch location is required to have a GUAPPLE workstation. This device serves as the update server for that branch location. A GUAPPLE ( G OLD U PDATE AP PLIANCE) is a small server managed by CU*Answers that automatically downloads the GOLD updates and makes them available to your workstations, with no intervention from th  More...

Before you begin: CU*Answers requires any CBX environment to be in an isolated sole-purposed DMZ to protect you from our network and to protect us from your network. Any distributed environment requires a load balancer with sticky sessions to function properly. CU*Answers only supports F5 load balancers. Our current recommended server sizing for self processors (not partners) is 4 cores, 16GB RAM, but may need to be adjusted based on actual usage patterns. Windows Server 2019 and associated lic  More...

The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex

Follow this link for a step-by-step guide to field calibrating your signature pad: http://www.topazsystems.com/Software/download/calibrationintructions.pdf . Although a 4 x5 signature tablet is shown in the guide's pictures, these steps will be the same for any Topaz signature pad with the following exception: If you're using a wireless signature pad, you can ignore the part about plugging the pad into the computer. However, you will need to make sure the unit is powered on (the green LED light  More...

On the back of the Check Secure device adjacent to where the power line is attached, you will find a small, black pin. This is the reset button. When you press this, the card will reload into the memory of the printer, the lights will flash solid for a moment, and a fonts page will print (if one prints ordinarily on load).

Although gap may still be used in some institutions, it is an outdated procedure that has been replaced by far more effective analytical procedures such as multi-period income simulation and net economic value ( NEV ). The gap approach attempts to determine the volume of assets and liabilities that reprice within specified periods but it does not consider the timing or magnitude of the repricing that may occur during those periods. This is a major defect because it is well-recognized that many a  More...

Yes. There is an option to use a different font that is easier to read. Keep in mind that this means each receipt will be slightly longer, and therefore you will go through thermal paper more quickly.

This happens most often when the call is placed with a cell phone. Audio Banking expects callers to enter their PIN and then press the # key. However, some users don't realize that they need to press the # key when they're done. Audio Banking accommodates these users by measuring the amount of time between key presses. If a certain amount of time has passed since the last key was pressed, Audio Banking guesses that the user is done. The default delay that Audio Banking uses is 3 seconds. C  More...

There are a couple factors in play here, first is the speed of your connection to the ASP servers at CU*Answers and how much available bandwidth your connection has. Secondly, how large the document you are requesting is will have an effect on retrieval speeds. For example if it is a small document like a receipt you can expect to wait less than 15 seconds for the system to respond. However if it is say a loan form containing many pages you can expect to wait longer say as much as a minute or   More...