Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

Information on It's Me 247 Bill Pay (Paymentus) can be found on the Frequently-Asked Questions page devoted to the product. Click the link below to go to the page.

In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...

CU*Answers does not report business loans to the consumer bureaus, nor pull from or report to commercial bureaus. We only report and pull for consumer loans.

The most important thing to understand is when the bill will be received, not how it will be paid. Payment methods are determined by the relationship between Fiserv and the biller, and are subject to change. When scheduling a payment, the system automatically pre-fills the earliest payment date the biller can receive the payment. The date can be altered to a future date, but not an earlier date. Once a payment begins processing, you will be able to view the payment method in the history. If the   More...

The member can call Fiserv's collection line at 800-848-1337. Once the member has settled the debit with Fiserv, their account can be reactivated.

For It's Me 247 Bill Pay (Fiserv) or It's Me 247 Bill Pay (iPay), there are two ways to enroll. Members can enroll through Online Banking if the credit union offers that option . Enrollment can also be done via CU*BASE Tool #14 Member Personal Banker. Refer to online help for specific instructions. For It's Me 247 Bill Pay (Paymentus), enrollment must be done by the member online.

When a member goes through the Pay My Bills option in online banking and accepts the CU*Answers Terms and Conditions Agreement, they are actively enrolled on the CU*BASE core processing system. The member is prompted to continue with the enrollment and iPay also delivers and Terms and Conditions Agreement that needs to be accepted, which creates the member as a subscriber in iPay. If the member does not accept the iPay Terms and Conditions agreement, iPay does not create a subscriber for this me  More...

There are three options available for setting up users, assigning permissions and resetting passwords in BizLink 247 (formerly It's My Biz 247 ): Scenario A: Company controls access to BizLink 247 and PIB-MLO (credit union still can support) If the company elects to use PIB-MLO, your credit union will only need to set up an initial administrator user in CU*BASE. Then the business will have a user that can log into PIB-MLO who can manage online banking access, including adding additional use  More...

No. Fiserv will not accept a biller with a foreign address nor will the program allow for a payment to process to a biller with a foreign address. Also, a member who is listed with a foreign home address will not have their enrollment accepted by Fiserv to use the It's Me 247 bill pay product.

It's Me 247 Bill Pay offers the ability to configure multiple Service Charge Codes with different fee amounts. One can have a fee amount of $0 that can be assigned to staff members.

By clicking on the Accounts button in Customer Care, you will see a list of the accounts that member has had enrolled. Across from each account an active or inactive detail will be displayed.

When members receive an error code of 1 or 2, there is a very simple fix for it in CU*BASE. It's Me 247 online banking and bill pay (Fiserv) programs communicate with each other automatically through an authentication PIN every time we go from one to the next. When we see a status code of 1 or 2, it is telling us there is an issue with this PIN. It is easy to reset and the member will be able to get into bill pay within 24 hours. Launch Tool # 14 Member Personal Banker. Enter the member&r  More...

CU*BASE offers a credit union configurable member service charge feature for It's Me 247 Bill Pay fees. This feature is available regardless of the vendor you choose (Fiserv, iPay, Paymentus, or other).

Members will need to contact the credit union. The only way to un-enroll a member from It's Me 247 bill pay (Fiserv) or It's Me 247 bill pay (iPay) is through CU*BASE on the Member Service Menu. Please see online help for further instructions.

It's Me 247 Bill Pay (Fiserv) A2A transfers process as a next day payment. There are times when this may not occur: If a member should exceed their transfer risk limit, a 3-day credit hold will be placed on the transfer. A 5-day credit hold is placed on any inbound transfer coming from an unconfirmed account. The member sees a transfer occur as three (3) ACH transactions: One ACH debit for the A2A transfer withdrawal amount One ACH debit for the A2A transfer fee amount One ACH credit for t  More...

Fiserv allows up to 4 words in the name of the organization with a single space between each word, and no punctuation.

The first thing to do when a member claims their Pay My Bills icon is missing from online banking is to check their personal PIB profile. Here's what to do: 1. Launch Tool #14 Member Personal Banker 2. Enter the member's account number and press Enter 3. Place a check in the Personal Internet Branch (enroll of change PIB settings) box 4. Press Enter 3 times to reach the appropriate screen - Configure PIB Profile 5. Look at the very last option on this menu - Manage Online Bill Pa  More...

Credit unions have the option to have teller check holds based on business or calendar days. Use Tool #849 Automated Holds Configuration to update how the system calculates holds. If you select to have the system calculate using only business days you must also launch Tool #243 Configure CU Non-Business Days which allows a credit union to indicate what processing days they follow (Sunday through Saturday), to indicate whether the credit union observes all standard Federal holidays, and/or t  More...

Members need to sign up for bill pay before they can utilize the P2P feature in It's Me 247 . NOTE: P2P is only available for It's Me 247 Bill Pay (powered by Paymentus). The credit union must have P2P activated for the member to use this feature.

Credit Unions can use the Customer Care software tracking feature. However, the Client Service Department is happy to handle the tracking function for our clients.

If you wish to change the negative balance limit for an individual member, use Tool #20 Update Account Information. (This can also be done while in Tool #982 Work Collections when working your negative balance accounts.) If you are granting an automatic negative balance limit for all members when they open an account, you may wish to review the default negative balance limit in the share dividend application configuration (Tool #777 Savings/Checking Products Configuration ). This is also   More...

Bill Pay fees post around the 11th of the month. The fee posting will only attempt once. An idea is to use this exception report and manually post fees if needed. Something to keep in mind: even if the member has Overdraft Protection, it may still give the exception listed above because Overdraft Protection does not cover fees.

Yes. The credit union can configure multiple service charge codes with different fee amounts. These can be linked to the Tiered Service Scoring participation levels.

Remember that Fiservoffers their CheckFree service direct to consumers and via many other financial institutions throughout the country, including banks and other, non-CU*BASE credit unions. The CheckFree Direct product is called mycheckfree and members may sign up for this themselves from many different sources on the Internet. (It's not at all uncommon for people to sign up and never use the service!) Just because the money comes from their credit union accounts doesn't mean they   More...