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• Will my credit union be able to activate multi-factor authentication (MFA) for business online banking (“BizLink 247”)? How is MFA different for this environment?
• I see there are “mobile phone” and “can send text messages to this number” checkboxes on the phone database screen in CU*BASE. Do either of these need to be checked in CU*BASE for that phone number to be used for multi-factor authentication (MFA)?
• My member has four phone numbers associated with their membership. Can they use any of these numbers for muti-factor authentication (MFA) for It’s Me 247?
• After my credit union activates “It’s Me 247” multi-factor authentication (MFA), will my members who use their MACO credentials (voice, fingerprint, photo ID, or custom PIN) with the Mobile App also be required to use a one-time passcode to register with device registration?
• Does online membership open process (MOP) support multi-factor authentication (MFA)? How does that process work?
• When multi-factor authentication (MFA) for online banking is available, can I set different expiration days for the device registration for members using a browser versus mobile app banking to access “It’s Me 247”?
• I hear that when it is implemented multi-factor authentication (MFA) will only work with members who authenticate using the aggregator Plaid. What can I do about other aggregators my member have given their login credentials to?
• With multi-factor authentication (MFA), what situations would cause a member who had already registered their device with a one-time passcode to need to register it again?
• What are some strategies I can use to clean up my phone database for my multi-factor authentication (MFA) rollout?
• What considerations should I have about Money Map and multi-factor authentication (MFA)?
• What phone numbers are presented to the member for the one-time passcode for multi-factor authentication (MFA) for “It’s Me 247”?
• My credit union is activating multi-factor authentication (MFA) during online banking login. Can we now discontinue members having to answer their security questions?