CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

The CU*BASE A2A toolkit does not use micro deposits. Your credit union must configure the third-party FI information in CU*BASE prior to the member having access to initiate A2A transactions, so you are responsible for performing the appropriate validations on the ownership of the account prior to any transfers being initiated. Since we do not use micro deposits, this rule change does not apply to the A2A Transfers feature available via CU*BASE and our online/mobile banking products. micro  More...

There are four types of debt protection plan types. 1= Single, 2=Joint, 3=Co-Borrower, 4= Blended. The transaction descriptions are: 1. SIngle Debt Pro Fee, 2. Joint Debt Pro Fee, 3. Co-borrower Debt Pro and 4. Blended Debt Pro Fee.

No. The Pay Anyone micro-app does not support two-factor authentication (2FA). The Pay Anyone micro-app does support the use of MACO . Your credit union can activate 2FA for the It's Me 247 interface of Pay Anyone (Person-to-Person/ P2P transfers). Learn more in the related links below.

Download the Software Note: Our network requirements have been updated and can be found here . Please verify with your IT vendor that these changes have been put into place before attempting to download Station Control. You can download CBX from this link . Site-Four clients please use this link . Instructions for Manual Install of CBX Station Control Run the downloaded CBX Install Suite Prod CBX1.exe installer. This will require administrative privileges on the workstation. 1. On the CBX In  More...

To clear your cache in Edge, follow the steps below. 1. Access your Edge settings by selecting the three dots in the upper right-hand corner and selecting Settings . 2. Choose the cookies to clear by selecting the Privacy, search, and services tab, then selecting Cookies . 3. Select See all cookies and site data . 4. Make sure to delete ONLY the CBX cookies by searching “cua”. The CBX cookies will be stored under the cuanswers.com dropdown. Select the delete icon next to th  More...

When a new member joins your credit union through MOP, they can fund their account with a plastic from another FI. SWIVEL uses this information to debit the member via the plastics rails, then credits the member in CBX via ACH. Therefore, because no ACH debit transaction is being originated, we do not believe there is any need to opt into the SWIVEL Web Debit Validation service if you offer funding via your MOP site. As far as the CBX A2A toolkit in partnership with SWIVEL, because your credit  More...

Do not use these instructions if you are performing one of the standard uploads such as to DMPIMPORT, FCBUSINESS, FCPERSON, IMPEMAIL, etc. Instead, look for your appropriate .FDFX companion file in C:\cubase\cubase\resources Instructions below are relevant for projects where you are working to upload data to a custom table destination that meets the following criteria: The table already exists in CU*BASE The table has been used before (has at least 1 row of data in it). For the purpose of the ex  More...

Using CBX to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and collecti  More...

Tips for Recognizing a Fraudulent Check What is a Fractional? A fractional is used to determine the financial institution of the share draft if the MICR line is ever damaged or torn off: 2 digit city and state prefix pre-assigned by “Accuity” (in the example, the prefix is 25 – see red below) Digits 5-8 of the routing number and transit number indicating the institution identifier (in the example, this is 5678 – see blue below.) First 4 digits of the routing and transit n  More...

CNS is a trusted partner of our credit unions and often we are the first call when there’s a cyber event at an institution. However, there are important limitations to the cybersecurity services that CNS provides. CNS provides general office network design, implementation, and management services. CNS will monitor and patch for supported patches . CNS does not provide cyber security services. CNS does not warrant that managed networks are immune to cyber events or breaches or that lost dat  More...

The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface   More...

At CU*Answers Network Services (CNS), your service issues are important to us, and we want to resolve them as quickly as possible! Our goal is to resolve your issue in 12 business hours from our team engaging with you on your service request. Here are the best ways to engage with CNS support: Voice: A phone call is usually best for urgent issues requiring immediate attention. Our toll-free number is 800-327-3478 option 2. CNS staffs our phone lines with trained technicians who will work to resol  More...

To update a signature line in CU*BASE, you’ll use the Tool #497 Member Connect Marketing Tools . (You will need a file name to move forward, so it can be helpful to have a test file created in your QUERYxx library for situations like this.) NOTE: For Member Reach clients, Xtend has previously created a file ‘MBRRTEST’ that will allow you to access the Message Maintenance screen. Select Online Banking and/or email message from the first window and then use Enter. On the Mem  More...

The purpose of these steps is to assist credit unions in connecting to their virtual environments during the week of testing. 1. Install the Omnissa Horizon Windows Client. Download the Omnissa Client for Windows. (Click HERE to download the file) Click the Download Now button, wait for the client to download, then open the file to start the installer. Select Agree Upgrade. The installer will run through and apply any patches or prerequisites. Once completed, the installer will ask you to   More...

The system will advance the next payment due date depending on the payments made during the “payment period” window, which runs from due date to due date (which is not always calendar month). Once the next payment period begins, any payments made will count towards the payment amount due until it is fully satisfied, at which point the due date will advance to the next payment period. Payments may still be made during the current payment period; however, any overpayments will be c  More...

The CU*BASE Budget tools are not intended to project your entire balance sheet. While some software products do that, that was never our intent. Our purpose in modeling select assets and liabilities is to create a projection to be used to calculate the income and expense for the budget. It results in a few simple things: You can create reports to present how you see member balances growing in the future. You can create reports to present the actual member balance in comparison to your project  More...

The FRB produces six sets of files each business day on weekdays, Monday through Friday, except for Federal Holidays. CU*Answers posts the files as follows: CU*Answers receives the first and sixth set of files overnight and posts them by 8:30 AM ET. As this posting is a combined posting, two Receive reports and one Posting report are produced. CU*Answers receives the second set of files by noon and posts by 1:00 PM ET. Same-day credits must be posted with this file. CU*Answers receives the thir  More...

Make sure that drivers for the printer are loaded on the PC on which you are building the session. Test the drivers by printing a windows test page unless you are using a thermal receipt printer. DO NOT SEND WINDOWS TEST PAGES TO THERMAL RECEIPT PRINTERS! Once you know the printer is set up correctly, then perform the following steps: 1) Go to Start>Programs>IBM Client Access Express>Emulator>Start or Configure Session. 2) Select Configure. 3) Set the System Name to WESCPROD.  More...

Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...

Verify that check viewing is turned on for the CU. You can check by making sure there is a code in the Check Image ID field in Online Banking Configuration (Tool #5456). If the Check Image ID field is blank, either the correct value was somehow removed and needs to be replaced, the CU’s request for online banking check images is not yet completed (check the Pending Check Image Projects on the Check Image Info portal page), or this CU has never signed up for online banking check images (  More...

NOTE: This Knowledge Base item will be adjusted as more is learned about CBX. This DOES NOT supersede the existing network components but complements them. Ports are TCP unless noted. In addition to the routes listed in the CU*Asterisk Network Requirements Knowledge Base item , self-processors must also route the following to CU*Answers: 63.236.240.89/32 10.10.1.0/24 10.149.98.80/32 (for CBX-API calls) 10.156.98.80/32 (for CBX-API calls - High Availability) 10.149.96.231/32 (for CBX hub server c  More...

After enabling session encryption, GOLD may present a Warning T02 error message and not launch. Here is a screenshot of the error: If you encounter this error message, there may be an issue with your workstations local certificate store. We have identified a few possible causes. Typically, your workstation has several expired certificates in the store that are causing conflicts; or your workstation does not have the correct GoDaddy intermediate certificates. Follow the steps below to corre  More...

Your credit union can opt to release funds differently for amounts above a certain dollar amount threshold (such as $5,000), on a single deposit. This affects how all deposit holds are placed, no matter how other channel-specific settings (teller, mail/direct, Remote Deposit Capture (RDC), and ATM) are configured. One place this will not be used is with National Shared Branch (COOP) transactions. For example, if a member deposits a $17,500 check, the system could be instructed to hold the first   More...

Refer to the IRS.gov website for the current codes they require. These are in some cases different that those used by the core system and CU*Answers, listed below. Note: This information may change. Refer to the IRS website for the most recent information. Contribution/Distribution Codes CU*Answers 1—Early distribution, no known exception 2—Early distribution, exception applies 3—Disability 4—Death 5—Prohibited transaction. 6—N/A, not currently supported 7&  More...