Credit union From: email addresses must be set up as a domain that has been configured with the proper SPF records/settings, so that we have permission to can send on your behalf. You cannot use a bulk, generic email service such as Comcast, Yahoo, AOL, etc., for this address. Refer to this AnswerBook item for more details on the requirements for from addresses and how they are used. If we find that a from address does not have the proper permissions, we reserve the right to change it to   More...

The Name ID verification is designed to provide an immediate double check that the correct account number was entered on several entry screen in CU*BASE. CU*BASE can be configured to display a hint as to what should be entered. Whether or not the hint is displayed depends on how the individual workstation configured. Follow your credit union policies and procedures to determine if the hint should be displayed. To display the hint, use Tool 326 CU Hardware Configuration , select Terminal/Wo  More...

When joint owners are created you must check the new Print name on correspondence flag in order for that name to appear on standard correspondence such as member statements and notices. Only two names per sub-account can be flagged to print on correspondence.

The Secondary Names (SECNAMES) file stores instructions that link a membership account to another member or non-member record. The file stores links to joint owner names and beneficiary names for all non-IRA account types. (IRA beneficiaries are stored in a completely different file because they are linked to an IRA Plan Type, not specific individual sub-accounts.) The file also stores a third type referred to as miscellaneous owner which can be used for any purpose you wish. The most co  More...

Yes, although for obvious reasons it is a special tool that should be carefully controlled and used only by authorized users in special situations. The most common use is immediately after a data conversion, where new clients just moving to the CU*BASE platform need to perform some routine cleanup of truncated names or stray special characters on street addresses on the data that was converted from their previous core processor. On occasion, a CU that has been on the system a while wants to go  More...

As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...

Your credit union can elect to print the DBA name instead of the primary member name on all standard (non-custom) correspondence (use the link below to see the list of documents). This flag will be turned off by default. With the CU*BASE 9.2 release (August 2009), this flag is set as part of the Membership Designation code configuration, which means that you can set it differently depending on the type of membership. For example, you might want to use the member's name on most memberships  More...

This can be specified as part of the workstation configuration (Tool #326 CU Hardware Configuration ). If activated for a particular workstation, the user would need to specify the Name ID on various CU*BASE screens where accounts are accessed, including Teller Posting, Direct/Mail Post, Account Adjustments, and others.

Due to the growth of our network, during 2017 we will be changing the naming convention we use for CU*BASE devices (printers and workstations). We're expanding the number of characters in each device name so that more devices can easily be added as we continue to grow in the future. This new, 7-digit format will include: The CU ID The Branch Location The Device Type The Sequence Number What Your Credit Union Needs To Do CU*Answers will be working with your credit union to prepare for   More...

Use Tool #332 Database Search Assistant. This tool lets you enter part or all of a table (file) name, a column (field) name, or even a portion of a table or column description to help locate where data is stored in your member files.

Changing the member's name via Tool #15 Update Membership Information does not automatically change the member's name in the PLASTICS file. You would need to access Tool #11 ATM Debit Card Maintenance , highlight the member's card, and select Reorder Card/PIN. You will then be able to change the member's name and order them a debit card with the correct name information. Before selecting Add/Update, make sure you only select Order Card, and deselect the Order PIN and   More...

IRA Beneficiaries are very different from joint owners, misc. owners and beneficiaries on other types of savings, checking, and non-IRA certificate accounts. That's because an IRA beneficiary is named for each IRA Plan , not to an individual sub-account. All sub-accounts (savings and certificates) under an IRA plan type (T for traditional, R for Roth, etc.) are considered to be “the IRA” for the purposes of beneficiaries. So we can’t list beneficiaries by sub-account. Non  More...

If an account name is spelled incorrectly on a member's statement, the first thing to check is the product configuration (such as Tool #777 Savings/Checking Products Configuration or Tool #194 Certificate Products Configuration or Tool #458 Loan Category Configuration ) and locate the product in question. Verify the spelling of the account name. If it is spelled correctly there, next go to Member Inquiry or Phone Operator and check to see if the member has nicknamed that account. Use  More...

Message Types are utilized by CU*BASE to determine what action is to be taken for this transaction. The original message type is the incoming message received by CU*BASE from your vendor. Depending on the Message Type received by CU*BASE, the system could perform any of the following type of transactions (this is not an all inclusive listing): Balance Inquiry Request for Authorization of Transaction Advice of Authorization (Vendor/VISA/MC approved) Transfer of Funds Request Reversal of Transac  More...

In accordance with NACHA operating rules, the Department of the Treasury’s Bureau of the Fiscal Service has changed two of the company IDs used for RRB payments effective September 25. The first monthly RRB payments affected by this change will be dated October 1, 2014. Starting with RRB payments dated September 25, the ‘3’ in the first position of the Company ID field will be changed to a ‘9’ as detailed below. ACH Field Was (prior to September 25) Currently used  More...

The name that is being printed on the member drafts actually comes from the Federal Reserve. They have numerous departments, and even though you may have changed your CU name with some of them, we have found that the changes may not have been filtered to the Checks Department, which is where Fiserv gets their information. After verifying with the Federal Reserve that they have the CU's name correct in all departments, CU*Answers Client Services will verify that Fiserv has received the upda  More...

Fiserv allows up to 4 words in the name of the organization with a single space between each word, and no punctuation.

You can Query the PCALTCFG file for information on e-Alerts and e-Notices. This file will show you all members who have signed up for these items, including an column indicating whether the member signed up to receive the alert via email or text message. In the alert type field, the types codes are as follows: AC = ACH transaction AB = Account Balance LN = Loan Payment Due NP = e-Notice

This comes from Fiserv's records, which are provided to them by the Federal Reserve (through the FRB's Checks Department).

Always use the Last Name (LNAME) field. This applies to all accounts. For example, Organizational, Trust, or MO accounts always use what is entered in the Last Name (LNAME) field. The Name ID field is not used.

When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...

Do not use these instructions if you are performing one of the standard uploads such as to DMPIMPORT, FCBUSINESS, FCPERSON, IMPEMAIL, etc. Instead, look for your appropriate .FDFX companion file in C:\cubase\cubase\resources Instructions below are relevant for projects where you are working to upload data to a custom table destination that meets the following criteria: The table already exists in CU*BASE The table has been used before (has at least 1 row of data in it). For the purpose of the ex  More...

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

The member will see some new information on the Login History screen starting August 29, 2018. The data for this change was collected beginning August 7th. New information includes: Login Source types: iOS, Android, Desktop Browser, Mobile Browser, Loan Application, Other Login Methods: Username Password, Fingerprint, Pin, Voice, Face NOTE: If a member uses Personal Internet Branch (PIB) device registration, a duplicate login record might appear that doesn’t record the login source, IP  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...