Previously, credit unions used Code 38 for “Return to Maker”, but this code is no longer available in the system. This change was initiated by a Reg CC change in 2018. Now, if you are presented with a situation where you need to return a check to another institution, it is recommended that you use one of these codes to clarify the reason for the check return. Some codes allow you to make the change in CU*BASE. Others require that you contact your Check Item Processor. Read below for   More...

Download the Software Note: Our network requirements have been updated and can be found here . Please verify with your IT vendor that these changes have been put into place before attempting to download Station Control. You can download CBX from this link . Site-Four clients please use this link . Instructions for Manual Install of CBX Station Control Run the downloaded CBX Install Suite Prod CBX1.exe installer. This will require administrative privileges on the workstation. 1. On the CBX In  More...

This is typically a transient error that resolves itself by refreshing the browser. Several refreshes may be needed in order for the PC to fully download the setup.exe file and progress through the installation. Here are the steps that we've found resolve the issue the fastest: Delete the temporary internet files from Internet Explorer (Tool > Internet Options > Delete) Close all open browser windows Open a fresh browser window If the error appears when browsing to the GUAPPLE, press  More...

Here is a more efficient method to discover the account number you’re looking for than searching through actual receipts: Access the Teller Audit dashboard via the Drawer Control/Audit button in Teller Posting. Look for the in-house check you posted and use the Show Alternate View button so you can see the Receipt ID (appears in the second column). Look at the other transactions under that same Receipt ID (there’s a field you can use to filter by this ID). At least one of the other  More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

We'll be showing those in the new member messages area, which appear immediately above the member's Favorite Accounts list on the home page. See the related link below for samples of those messages.

If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau. You can do this for the most recent reporting cycle by running Tool #658 Print Loan Info Sent to Credit Bureau . If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types  More...

The CU*BASE Budget tools are not intended to project your entire balance sheet. While some software products do that, that was never our intent. Our purpose in modeling select assets and liabilities is to create a projection to be used to calculate the income and expense for the budget. It results in a few simple things: You can create reports to present how you see member balances growing in the future. You can create reports to present the actual member balance in comparison to your project  More...

The previous tools used for uploading and downloading to and from CU*BASE will be retired when your credit union recieves the 20.07 CU*BASE software release. For online and Site-Four credit unions, that date is Sunday, July 12. Self-processing credit unions will receive the release the following Sunday, July 19. To replace the two tools, a new tool was introduced in November 2018, Tool #1375 Data Transfers (Upload or Download) . Following the release, this tool will be the default data transfer  More...

Remember, definitions matter; there is more than one right way to designate a membership as an online banking user/non-user. Here are the two most common criteria for defining non-user members, by: Enrollment: A non-user is someone who has not yet accepted the Online Banking Use (EULA) Agreement. Activity: A non-user is someone who has not logged in within the past “ X” days/months. That includes never. You decide how long the “X” timeframe should be to consider someo  More...

Regardless of whether a member is enrolled in eStatements, the member will receive a paper copy of their tax documents in the mail, provided they earned enough dividends (or paid enough interest) through the tax year to qualify for a tax form. The presentation of tax documents in the My Documents section of It's Me 247 is an additional convenience that makes the forms readily available online, often earlier than they are provided by via mail. If you are not currently offering this feat  More...

After enabling session encryption, GOLD may present a Warning T02 error message and not launch. Here is a screenshot of the error: If you encounter this error message, there may be an issue with your workstations local certificate store. We have identified a few possible causes. Typically, your workstation has several expired certificates in the store that are causing conflicts; or your workstation does not have the correct GoDaddy intermediate certificates. Follow the steps below to corre  More...

There are three important components to the It's Me 247 Online/Mobile Banking User Agreement: The agreement itself The master date on the credit union's Online Banking/ARU Configuration (you can see this via Tool #140 ARU/Online Banking Controls Inquiry ) The agreement accepted date on the individual member’s record (you can see this via Tool #72 Update ARU/Online Banking Access ) The important thing to remember is that we have only one agreement. The trick is whether we pre  More...

Yes. When reviewing the history on the account, you can select the additional transaction information for the transaction in question. This will take you to the Recorded Card Activity screen for this transaction. The top of the screen presents the last four digits of the card #, and right below that, the embossed names. If a husband and wife each have a card with the same PAN (card #), you can find the card sequence # in the top right corner of the Recorded Activity Screen. This will allow y  More...

Yes, if an online note is programmed in CU*BASE, it will be presented to and signed digitally prior to the loan funding. If the member cancels out and does not sign the form, the loan will not be created. Instead, the system will submit a loan application to be worked in the LOS Loan Queue (Tool #2). Deposit Secured loans do require special loan forms specifically coded for this type of offer. Your standard loan forms cannot be used with this feature without the special coding. f you are anx  More...

Below are some commonly asked questions about MFA. Below the questions are some fuller feature documentation resources. After my credit union activates multi-factor authentication for It’s Me 247 , do my members using the “jump” feature (to access a second membership without entering credentials) need to use MFA during this jump? Can you send a one-time passcode for multi-factor authentication (MFA) for BizLink 247 via text message? My credit union has activated multi-factor au  More...

When it comes to ACH originators who change company IDs, we provide our credit unions with a daily report that highlights any new company IDs that are present. This is the NEW ACH COMPANIES AND INDIVIDUAL ACCOUNTS (PACHD3) report. It is available for you to review in CU*Spy each day for any prior day's activity and present within your DAILYxx output queue for you to review for current day activity (each day all reports are generated to the DAILYxx OUTQ and then routed to CU*Spy for archiva  More...

So far the CU*BASE GOLD graphical user interface (GUI) has gone through three major iterations: In 2000 we introduced CU*BASE GOLD, our first-ever graphical presentation of the core CU*BASE member processing software. In 2008 we used NGS (which stood for New GOLD Standard ) as a temporary project name/marketing term for our first major upgrade to the GUI. In 2014 we introduced ING ( Improved New GOLD”) as the project name for our second GUI refresh. ING was deployed to all network works  More...

Our system does allow for temporary or permanent changes in limits, depending on your configuration. Limit validation can be described as follows: When a transaction is received, the program looks to the current limits to approve the transaction. CU*BASE compares the date of the last transaction to the system date. If the system date and the new transaction date differ from the last transaction, daily remaining limits are then reset. This implies that the transaction may occur on a non-business  More...

You can add an entry to the new membership fraud block list as an individual or organization. This fraud block list is different than other service denial lists in that it allows you to enter a name on the list without a Social Security Number. See more about the rules for adding a name to the new membership list in the other topic linked to this Answer Book item. This fraud block list is designed as a supplement to the “Deny Membership” check box available on the non-member recor  More...

Log into online banking, then in the Info Center section and select Username. Or if it is required by the credit union, the member will be presented this screen at login.

With the changes we’re making to CU*BASE with ING and FEP, the links/URLs in CU*BASE online help have all been updated, so now is a great time to make sure your online help links are working correctly, if you use any of these links in your training materials and other documents. To ensure your online help links are up to date and working correctly, follow these steps: Check to see if any of your training materials/other documents contain outdated online help links. The link is outdated  More...

Flex Loans allows members in It’s Me 247 to request a change in the term of their loan which results in a payment change. This is permitted on configured products with monthly payment frequencies. The loan modification request can be immediate if the member is qualified and your credit union activates auto approvals. Otherwise, the member’s request is sent to the LOS loan queue ( Tool #2 Work/View Loan Application Status ) to be approved or denied by your loan officer. While using   More...

Here are the steps to help answer the FAQ of “Why did I receive this message?”: Navigate to CU*Spy In the top search field, type PCMMSG Use the date range fields if necessary to specify how many days worth of Member Reach Daily Message Reports you need to look through, based on when the member received the email. In the Search for field, type in the email address, the account number, or the member’s last name, whatever will be easiest for you to locate this member. Click the   More...