If your member gets the answer above, it means they have enter a word or part of a word on the restricted nicknames list. The restricted names list was designed to keep offensive words out of eyes of employees assisting members with their accounts, and is mainly used for the nickname feature in online banking. (It is also used in BizLink 247 authentication.) This database of restricted names is maintained via Tool #765 Restricted Nicknames Configuration . In this database, you can find the word  More...

There is a table called MBRAPPSTAT which holds records of various API calls done during the entire member authentication process, even before they have successfully logged in to online banking (even if through the mobile app). That is the first place TO look to see records of what's happening with this member's account as they step through that process. There is one row for each API call, and each API call represents a different phase of the process. For example - Get Username, Get Chall  More...

Unfortunately Intuit has made it very clear they will not work with us on your behalf, and generally will work only with their paying customers (your credit union or your member). However, here are a few things to suggest to your members that might help narrow down where the problem lies: Ask them to make sure they can log in manually. If they can't log in manually, Intuit won't be able to, either. There are two sites to try: Standard site: https://www.bizlink247.com/###/authenticatio  More...

Advanced Search, which can be accessed from both the main Xpress Teller Search and regular Member Inquiry search screens, allows you to narrow down your search to one or two fields, for example, online banking username or phone number. Use this when you get too many hits in your search results. The criteria you are entering might appear in more than one place on a member's account.

The PIB Profile online tool does include a mechanism for members to click forgot my password and, after answering a series of challenge questions, the system will send a new password to the email address on file at the credit union for that member. There is also a mechanism in Online Banking where, if your credit union has already set up a profile for the member, or if you require the use of a PIB profile in order to access Online Banking. A member creates a user name and password to access  More...

The purpose of these steps is to assist credit unions in connecting to their virtual environments during the week of testing. 1. Install the Omnissa Horizon Windows Client. Download the Omnissa Client for Windows. (Click HERE to download the file) Click the Download Now button, wait for the client to download, then open the file to start the installer. Select Agree Upgrade. The installer will run through and apply any patches or prerequisites. Once completed, the installer will ask you to   More...