Follow the link below to the service locator page on the hp.com website. There, you will be able to select the product line for which you need support, enter your address, and find nearby HP-qualified technicians.

This procedure assumes the printer is attached directly to a PC. Load the correct print drivers on the PC and ensure that you can produce a Windows test page. Open the Client Access print session and cancel the sign-on dialog box. From the Communication menu, choose Configure, then click the Setup... button. Set the printer model to *WSCST , set the drawer settings to Letter (8.5 x 11 inches) , and put a checkmark in Printer Supports ASCII code page-899 . Click OK until prompted to sign on again  More...

There are four types of debt protection plan types. 1= Single, 2=Joint, 3=Co-Borrower, 4= Blended. The transaction descriptions are: 1. SIngle Debt Pro Fee, 2. Joint Debt Pro Fee, 3. Co-borrower Debt Pro and 4. Blended Debt Pro Fee.

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

The first thing to do is make sure all the cables are connected securely to the printer and the PC. Be sure to note if one of the cables is a network cable. If all of the cables are securely connected and you still cannot print, restart the PC and the printer. If you receive the same error once the printer and PC are back up, there is likely a hardware issue with the printer. If one of the cables that plugs into the printer is a network cable then the Jet Direct card (a network interface   More...

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

The CBX Budget tools are not intended to project your entire balance sheet. While some software products do that, that was never our intent. Our purpose in modeling select assets and liabilities is to create a projection to be used to calculate the income and expense for the budget. It results in a few simple things: You can create reports to present how you see member balances growing in the future. You can create reports to present the actual member balance in comparison to your projections  More...

Within CBX the Participation Lending software is for managing member loans and investor positions. With this the member record is serviced by your credit union and therefore recorded as an actual member loan. If your credit union is purchasing into a loan serviced by someone else and you would like to manage your investment in participation offerings by others, this can be done through the CBX Investments subsidiary software. Some pointers to keep in mind: You will use Tool #993 INV 1: Work Wit  More...

On the printer control panel, press and release the GO and JOB CANCEL buttons simultaneously. There should be at least one page that will print out. Two pages will print if there is a Jet Direct card installed.

Tray assignments are controlled by a combination of the model in the CBX library, the print session configuration, the Windows driver, and the settings on the printer itself. Let's break down how each affects it first: Model in library - each model defines the PCL code that CBX appends to the print job for duplex and trays. If the wrong model is selected, the wrong PCL may be pushed with the print job. It is also important to have a supported printer , otherwise CU*Answers cannot guarante  More...

To set the COM Port of a signature pad in ProDOC, you can either go through the interface (preferred) via: Right click on the ProDOC icon in the system tray click on Setup. On the General tab select the port from the Use Signature Pad Connected To: drop down. OR directly through the .ini file by: Opening the prodoc.ini file located in the program files\doclogic\ProDOC\prodoc.ini Find the line that reads: Pad=x and change it to read Pad=(COM port) For example if your pad is on COM2 then you wo  More...

First, power the thermal printer off for at least 15 seconds and power back on. If this does not correct the error message, open the paper tray, hold down the feed button for several seconds and close the paper tray (while the feed button is depressed).If these do not fix the issue, please contact a member of the Systems Team at (800) 327-3478.

Both the NII and NI are important but for different reasons. Changing interest rates directly affect interest income and dividend and interest expense. The difference between these two is the NII so in a changing rate environment, actual or simulated, the NII will change depending only on market conditions and the repricing attributes of the balance sheet components. The NII is not influenced by operating expenses, fee income, or the loan loss provision. As such, it is the most important  More...

This error occurs when trying to print a document that is specified for one size of paper to a tray in the printer that is set to print on a different paper size (for example, printing a document that is designed for an 8.5” x 11” sheet of paper to a tray that is set to legal size paper). The error can also occur if you have the wrong size paper in the drawer. The solution to this problem is you either have to change the tray to which you are printing, or change the setting of the tray on the pr  More...

To calibrate the scanner, you will the need calibration sheet that came with the hardware. It is typically a white sheet with a large black bar running across the lower third. Make sure ProDoc is signed in then right-click the ProDoc icon in the system tray (near the time). Select the Scan option. Click the Scan Page button at the top of the page. Select the Calibrate button near the bottom and insert the calibration sheet into the scanner. Make sure to pay attention to the directional   More...

There are two additional ways to connect this printer. The most desirable way would be to connect and configure the printer on the local area network. This would allow all workstations to access it independent of the status of a specific workstation. The other option is to use a USB cable to connect the printer. Although the cable is not included with the printer, the software on the CD-ROM will allow this type of connection.

A complex balance sheet is one that has a sizable proportion of assets and/or liabilities that have special contractual features collectively described as having “optionality”. These characteristics increase the risk profile of the institution. Most fixed-rate mortgage loans, for example, allow the borrower to prepay the loan if mortgage loan rates decline and to not prepay if rates go up. Similarly, if market rates decline, a callable bond will be called but if rates increase, the issuer will  More...

NMDs refer to non-maturity deposits which are share drafts, shares and money market accounts. These accounts have unique risk-reducing properties that are not always reflected an ALM analysis. The funds in an individual share draft account, for example, are immediately withdrawable and the balances tend to be quite volatile. However, when viewed collectively, such balances tend to be stable, dependable and they behave as if they are much longer-term deposits so they can be used to fund longer te  More...

To test the pen independently, you can use any standard compact battery-operated or plug-in AM/FM radio. Follow these steps: a. Turn radio on to the AM band b. Move dial to about 550 (or 55, depending on radio controls); between stations is best, where there is static d. Bring the pen up to the radio, and depress the tip directly on radio's surface, about 1 to 2 inches from antenna (if there is no antenna, on the speaker grill will work also). If pen is working, the radio will emit a high-pit  More...

Interest rate risk is a complex topic that cannot always be captured in a single number, including the shocked NEV. If an institution has a low book capital ratio such as 7% or lower and the non-maturity deposits are valued at par, the Shocked NEV in a +300BP test may be below the widely used regulatory threshold of 4% even if the institution has little or no interest rate risk. In this situation, it is essential to exercise good judgment and examine the balance sheet composition and the inc  More...

ALM and budgeting are separate but closely related financial functions. They are also similar in that both are forward-looking processes. However, their analytical objectives are quite different. Over a planning period of say one year, for example, the risk of significant changes in the income of a depository institution resulting from changing interest rates is primarily the result of the repricing interaction of its current balance sheet structure. This is the ALM process and the analytical   More...

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session. Choose Configure . The System Name should be wescprod.cubase.org . Specify Workstation ID should be the printer ID assigned. Check the box for "Transform print data..."   More...

CBX is designed in such a way that most programs are common between clients and menus. If a particular report has issues across multiple different printers, report the the issue to CU*Answers to investigate whether there is a programming error. However, the issue is typically isolated to a single workstation or to a single printer. Confirm the CBX configuration of the printer The first step in the troubleshooting process is to ensure that the printer is configured correctly from top to bottom.  More...

Step 1 This query relies on the file ISOCUDTA in FILExx. The data in this file is preserved for 30 days* by default, and is not available in real-time. This file contains each “message” related to a debit card transaction (e.g., authorization, settlement, inquiries, etc.). Messages for specific transactions are grouped by the Account Base and Authorization ID. This query step groups messages over the previous 15 days in this manner and extracts: The most recent Activity Sequence Numb  More...

First you need to determine what the printer ID will be. If there is not one currently available, please contact the CU*Answers Systems Department and follow the procedure in order to create one. The next steps are as follows: Click Start > Programs > IBM AS400 Client Access > Emulator > Start or Configure session Choose Configure The System Name should be wescprod.cubase.org Specify Workstation ID should be the printer ID assigned Check the box for "Transform print data..." The p  More...