If a person or organization is added to the bill pay denial of service block list, an employee cannot enroll any membership with this SSN/TIN into bill pay. If the employee tries to enroll the member in bill pay (via Member Personal Banker (Tool #14) or during the membership open process), when the employee tries to check the “Enroll in bill pay” checkbox, they will see messaging that the “SSN/TIN appears on block list.”
If a person or organization is added to the bill pay denial of service block list, and a membership with this SSN/TIN clicks “Enroll in bill pay” in online or mobile banking, the member will see the following messaging: “We’re sorry, but your account has been blocked from enrolling in this service. Please contact the credit union for more information.”
If a match is found on a block list, follow your credit union policies and procedures. (In order to remove the block, you will need to remove the SSN/TIN from the appropriate block list.)
If the member is already enrolled in bill pay, you will first need to unenroll them using CU*BASE (Tool #14 Member Personal Banker) and the vendor website. Then the block list will prevent them from re-enrolling. It will also prevent them from enrolling in P2P from another membership with the same SSN/TIN.
All fraud block lists are accessed from Tool #892 Update Fraud Alert/Blocked Persons List.