To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...

General Requirements CU*BASE GOLD, CBX, and the associated cuasterisk.com software suite ( Station Control , ProDOC, SearchLink, etc.) require that the following networks be routed to the cuasterisk.com network (typically via a CU*Answers Cisco router): For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from any device accessing CU*BASE or CBX. Required for standard Production connectivity: 63.150.21.96/27 63.236.240.16/28   More...

As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

Yes. The common method is to retain completely separate databases for each institution, but allow staff a centralized access point to move in and out of each credit union database to perform needed tasks. For example, CU*Answers and Xtend have been able to create great operational efficiencies using this configuration method for shared bookkeeping, member communications, web hosting, and many other functions. Visit the Developer's Help Desk if you would like to talk to someone about a p  More...

The answer depends on which network component is offline. The host in this case refers to the iSeries that runs CU*BASE member files and processes your member data. The online banking server refers to the equipment and programming that runs It's Me 247 online banking itself (there are actually multiple servers). If only the CU*Answers host is offline (online clients) - We can use the online banking servers to display a standard splash page explaining the situation. If for any reason w  More...

CU*Answers Network Services offers 5 different a la carte options of the Managed Backups service. ( See bottom for a list of notable definitions .) In all cases, clients are responsible for regularly reviewing their backups to ensure that all desired systems and data are protected, that data is maintained on the backup systems for the desired retention period, and that data can be successfully recovered. CU*Answers does not guarantee data backup scope, recoverability, or retention periods. 1.   More...

Most CU*Answers Network Services (CNS) monthly recurring charges are usage-based. What is usage-based billing? Billing changes made according to when usage was measured for that period are considered usage-based. Other names for this billing approach would be “metered billing” or “consumption billing”. How does this impact my monthly charges from Network Services? When CNS monthly recurring charges are based on usage, both the quantities and rates can change according to   More...

The software updates to the iSeries are typically applied between 8a.m. and 1p.m. ET on Sunday mornings, although that can vary widely depending on the size of the release and other things that are happening at that same time (such as HA rollovers). GOLD updates are deployed the business day prior to the iSeries host being updated. For instance, if the host is being updated on Sunday morning, the GOLD update would be deployed on Friday. Clients that do not utilize GUAPPLEs would be able to dow  More...

First you will need to make some changes to your iSeries security settings. Contact the CU*Answers iSeries Administration team at iSeriesAdmin@cuanswers.com for assistance. We will also need to deploy a new CBX login host screen onto your box. This does not require a CBX update; once the host screen has been deployed then CBX will automatically display a different panel to match the new host screen. A few tips to keep in mind: Because the screen used for changing passwords includes tips on the  More...

It is not possible for CU*BASE GOLD to dynamically resize to fill the screen at higher screen solutions. The core software that is the backbone of our graphical user interface does not currently support this functionality. Therefore we have to manually develop and program individual panels for each supported screen size. So instead of a single screen, we actually create 3 individual GOLD panels for each underlying host screen. This requires separate development and testing for each individual  More...

Print sessions are just a pass-through application, that take information from the iSeries host and route the document to a Windows printer already installed on the workstation. Print sessions can also be used to write the document to a file on the hard drive. To set what printer a session routes to, or to determine whether the correct printer is selected, follow these steps: Open the print session if it is not already open. (Note: the session does not need to be signed in.) Click on the Fil  More...

There are several significant differences in how ING updates vs. normal GOLD. To troubleshoot a workstation that is not receiving updates, follow these steps: Ensure the GUAPPLE is online If not, get the unit back online Ensure the workstation can browse to http://{{GUAPPLE HOST NAME}}/ This should launch a version of ING with a default device ID If not, verify the GUAPPLE configuration; or troubleshoot HTTP connectivity issues from the workstation to the GUAPPLE Delete C:\CUBASE\cubase\cubase.  More...

CU*BASE ING is configured differently than normal CU*BASE GOLD. With normal GOLD, all of the connection parameters are set in the jwalk.ini file, and the shortcut simply opens the cubase.jwc file. There are some notable changes with ING: The jwalk.ini file is now the legasuite.ini file, and the *.jwc file are now *.lwc file The Legasuite client will prefer the INI and LWK files in the application directory over the Legasuite installation directory The Legasuite client will update the INI and L  More...

NOTE: This Knowledge Base item will be adjusted as more is learned about CBX. This DOES NOT supersede the existing network components but complements them. Ports are TCP unless noted. In addition to the routes listed in the CU*Asterisk Network Requirements Knowledge Base item , self-processors must also route the following to CU*Answers: 63.236.240.89/32 10.10.1.0/24 10.149.98.80/32 (for CBX-API calls) 10.156.98.80/32 (for CBX-API calls - High Availability) 10.149.96.231/32 (for CBX hub server c  More...

Session encryption protects member data better than ever by encrypting the information end-to-end as it traverses the network. From the mement the data leaves your PC to when it arrives at the host, it is secure and prontected from interception. In 2007, we introduced the first round of communications-security enhancements, EncryptionPAK, which allowed you to encrypt all CU*BASE data from when it left your office network to when it arrived at ours. We now offer full session encryption, which al  More...

Our online course video (and many other videos in our library) are hosted by YouTube. If you're seeing a black or blank screen when attempting to view a video from OnDemand, we recommend the following steps to resolve your issue: There is a chance YouTube is being blocked on your network. To determine if it is or not, simply navigate to YouTube.com in your browser. If the site doesn't load, then you will require intervention from your local IT team or network administrator. Try watching   More...

Our CU*BASE Member Processing System provides a level of processing competency that surpasses the feature set and functionality of other “traditional” solutions on the market and does so in a more cost-effective manner. Unlike many competitive solutions, CU*BASE is not a “subset” of our flagship product, and all of our clients can take advantage of system enhancements as they are made for no additional charge. The underlying foundation to provide this environment is the I  More...

CU*Answers hosts the solution and builds as much redundancy as practical into all critical networked systems. We utilize redundant load-balanced firewall systems to ensure security devices do not have single points of failure. The ASP e-receipt server systems are built with redundant power supplies to enable normal operation in the event of a power supply failure. All ASP systems are connected to our survivable power grid featuring robust UPS systems and natural gas generators with auto transfer  More...

Check the obvious reasons first: Does the printer have power? Is there paper loaded? Is the cable to the PC that drives it connected? If all of these are fine, then it could be that communication to the check printer has failed. Perform the following actions to resolve the situation: 1.) Disconnect the print session 2.) Power down the PC that hosts the print session 3.) Physically power down the printer 4.) If there is a print server, power it down by unplugging the power cable 5.) Power dow  More...

A device that forwards data packets along networks. A router is connected to at least two networks, commonly two LANs or WANs or a LAN and its ISP's network. Routers are located at gateways, the places where two or more networks connect. Routers use headers and forwarding tables to determine the best path for forwarding the packets, and they use protocols such as ICMP to communicate with each other and configure the best route between any two hosts.

This is usually caused by a incorrect configuration of the RDI.ini file. To fix it perform the following: 1. Open the RDI.ini file, which is generally located in the C:\Program Files\DocLogic\ProDOC folder. 2. Scroll down to the line that states: Host=xxx.xx.xxx.xx 3. Make sure that line is pointing to the correct IP Address of the MySQL Host . Sometimes it may be pointed to a localhost when it should be pointed towards the server. If it is pointing to the correct host, the error message shou  More...

Insure that you have a current backup of the table that you will be modifing. This information is also located in the Help file within the DOC program under the Update From Master topic. The Update From Master option is used to run a comparison between a table in DOC (such as Closed Loans 2003) and a table created from an extraction of data from the institutions host system. This feature is beneficial when updating index information in a DOC table such as customer information changes like chang  More...

A technique used to gain unauthorized access to computers, whereby the intruder sends messages to a computer with an IP address indicating that the message is coming from a trusted host. To engage in IP spoofing, a hacker must first use a variety of techniques to find an IP address of a trusted host and then modify the packet headers so that it appears that the packets are coming from that host. Zewer routers and firewall arrangements can offer protection against IP spoofing.