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  • 1. How do I remove a freeze on a savings account? Views: 95
    Preview
    You can temporarily remove a freeze in order to perform a single transaction, by using the Transaction Override feature (available from the CU*BASE Timeout window). This requires an authorized Employee ID and password. You can also change the status of the freeze indicator on the individual account by using Tool #20 Update Account Information. (Remember this feature also requires an authorized Employee ID and password.) Following are the available freeze status codes: 0 All transactions allow  More...
  • 2. How can I change an IRA processing code for a transaction? Views: 61
    Preview
    Use Tool #918 Update Trans Desc IRA/HSA Post Codes. After entering the account number and suffix for the IRA account, you'll see a list of transactions for that account. Simply highlight the item and click the IRA/HSA Code option. The IRA Posting Type Update screen will appear showing details about the transaction and the processing code that was originally used. To change the code, click the lookup button next to the New IRA process field and choose an appropriate code from the po  More...
  • 3. Can I re-open an account type if it was closed in error? Views: 44
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    Yes. On the day a share account type is closed, the record is flagged to move to the closed file when the nightly process is performed. The system will not allow the same 3 digit suffix to be opened during that day (while it is waiting for the nightly process). However, there are times when account types are closed in error. CU*BASE provides Tool #711 Re-Open Accounts/Memberships Same Day to remove that closed flag. If the account was closed on a previous day then the normal Open Accounts pr  More...
  • 4. If I set up a member for Dividend Withholding, what happens to the dividends that are withheld? Views: 42
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    When dividends are paid by CU*BASE, the system calculates the standard percentage to be withheld from the dividend payment and moves those funds to the designated backup withholding general ledger account. The credit union is then responsible for sending withheld dividends to the State or Federal government. The percentage and G/L account are configured in Master CU Parameter Config (OPER). Online credit unions should contact a Client Service Representative if the designated G/L account need  More...
  • 5. How can I flag an individual member share account so it does NOT earn dividends? Views: 37
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    There is a field on the member account record called Dividend Post Code. This field is usually blank indicating that dividends will be earned normally as per the product configuration. However, in rare instances a credit union may wish to flag individual member accounts so they do not earn dividends. To accomplish this, input an 'X' in the Dividend Post Code field through Member Account maintenance and that account will not earn dividends permanently or until it is removed. Also, t  More...
  • 6. Can more than 99 Savings Bonds be redeemed in the same tax period? Views: 16
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    CU*BASE allows for up to 99 individual savings bonds to be redeemed in a tax year under a member's account base and SSN. A redemption is done using Tool #913 Update Savings Bond Information . Enter the member's account number and SSN to proceed. The next screen will allow you to record the principal and interest paid to post the redemption. Each redemption is assigned a sequence number at the time of posting, and can be found through the YTD inquiry option in Tool #913. The sequence num  More...
  • 7. What controls are in place for CU*Answers Operations to help make sure Share Drafts are posted correctly? Views: 13
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    In addition to standard operating procedures, checklists, and ongoing training and oversight, the software tools that our Operators use have some built-in controls that help warn about potential errors, such as double-posting a share draft file, posting an incomplete file, and similar issues. A share draft file cannot be pulled in ("received") if: There is more than one transmission for the same processor with the same file date. There are active records (awaiting posting) in the posting file (  More...
  • 8. I am unable to charge off a checking account within Tool #201 Charge Off Savings/Checking Accounts. I am getting the message telling me 'MISC Posting Code Is Invalid.' If I enter '999' I have to put the GL account, which I did, but still cannot get past that message. Why? Views: 0
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    In order to charge off savings or checking accounts via this tool, a miscellaneous posting code must be configured within Tool #534 Misc. Posting Codes Configuration . You cannot just manually enter any GL account number. These codes are used to charge off savings or checking accounts that have a negative balance and need to be taken off the credit union books. They are used when charging off the account using the charge-off option via Tool #201 Charge Off Savings/Checking Accounts. Please refe  More...
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