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  • 1. How can I register for CU*Answers training courses? Views: 100
    Preview
    You can register online for any CU*Answers classroom training session or web conference by visiting the education section of our website. Go to http://www.cuanswers.com/client_education.php or use the links below for more information. register signup
  • 2. What are the requirements to participate in the Online University training? Views: 37
    Preview
    Please refer to the following link for specific information. http://www.cuanswers.com/pdf/news/AnnounceRollout.pdf
  • 3. Why does CU*Answers allow complete and open access to CU*BASE documentation to anyone over the Internet? Views: 37
    Preview
    CU*BASE Online Documentation is an open and evolving set of ideas about how credit unions use tool sets for meeting member needs. It is presented in an open format as part of a collaborative exchange on two levels: First and foremost, with the current clients and owners participating with CU*Answers in building better solutions. Second, as part of an industry project to exchange ideas, experiences, and business processes that influence how members are served regardless of the specific platform  More...
  • 4. What is the cost for attending CU*Answers University? Views: 36
    Preview
    Courses offered on site at CU*Answers is offered at no charge to our clients. Courses offered via web conference are subject to a per-hour fee for each PC that is signed in., to cover the cost of the third-party web conferencing service that we use. Use the link below to see current pricing.
  • 5. Is all pre-conversion training done on-site? Views: 35
    Preview
    Much of the pre-conversion training is done on-site, but it also includes a variety of online courses. These courses, along with an introduction to CU*BASE, will lay the foundation for the more in-depth training that will occur prior to your CU*BASE conversion. Our CU*Answers Education Coordinator will work with your Training Coordinator, instructing them on how to use online courses and assist them in developing a schedule for the staff. CU*Answers provides different training packages to fit  More...
  • 6. How does CU*Answers provide on-going training for new credit unions to help ensure they are using the maximum system features? Views: 34
    Preview
    CU*Answers offers product utilization reviews for all clients. This process reviews the system features that the cu is using, and then makes recommendations/suggestions for implementing new features. This process is very beneficial for client after they have been on they system for six months to one year. This is also a good process for clients that have been on the system even longer to ensure they have kept up to date on new product offerings.
  • 7. Is all training completed prior to conversion? Views: 32
    Preview
    Ongoing education is a commitment that CU*Answers makes to every CU*BASE client. As part of its conversion process CU*Answers will develop a comprehensive education schedule for ensuring your staff is trained for utilizing CU*BASE at the time of conversion. Please refer to the CU*BASE Conversion Promise for a detailed explanation of the processes that occur at every step of your CU*BASE conversion - including post conversion processes.
  • 8. Is support provided on-site for the first month-end after conversion? Views: 30
    Preview
    The CU*Answers Conversion Support team is available to assist each department with any needed end-of-month reports and journal entries.
  • 9. Does CU*Answers offer any courses other than how to use CU*BASE? Views: 30
    Preview
    Yes, CU*Answers On-Line University offers more than just CU*BASE courses. The campus is robust and includes soft skills training that will help your employees serve members better. Please refer to the following link for specific course offerings. Click to open the Introductory Bochure. http://www.cuanswers.com/client_online_courses.php
  • 10. Does most CU*BASE training occur at the credit union or at CU*Answers? Views: 29
    Preview
    Training is held both at CU*Answers and at the credit union. The six CU*Answers University weeks are held at our corporate office, although many individual training requests are held on-site at the credit union. Location is often determined by the facility, and what is needed for the training session.
  • 11. How often is a CU*Answers University Catalog published? Views: 27
    Preview
    Each year we publish a new catalog. A hard copy is distributed to our clients in November, and can also be found at http://www.cuanswers.com/client_education.php
  • 12. What is eLearning, and does CU*Answers offer it? Views: 24
    Preview
    eLearning is Education via the Internet, network, or standalone computer. eLearning is essentially the network-enabled transfer of skills and knowledge. eLearning refers to using electronic applications and processes to learn. eLearning applications and processes include Web-based learning, computer-based learning, virtual classrooms and digital collaboration. Content is delivered via the Internet, intranet/extranet, audio or video tape, satellite TV, and CD-ROM. eLearning was first called Inte  More...
  • 13. How much training is provided prior to implementing CU*BASE products and services? Views: 22
    Preview
    A combination of online and instructor-led classes are provided prior to conversion. Different training and support packages are available to choose from as based upon credit union need.
  • 14. Is pre-conversion training done via "train-the-trainer"? Views: 18
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    Pre-conversion training is done via multiple methods, including online classroom applications and on-site training by CU*Answers experts. This includes a comprehensive CU*Expert program designed to train select credit union staff for a higher level of CU*BASE competencies. In essence, these will be your teams' go-to leaders for answering Level 1 CU*BASE support questions. Your conversion coordinator will work with you to determine the most appropriate training package prior to conversion.
  • 15. How much on-site post conversion support is provided? Views: 15
    Preview
    This varies based upon need. Four support packages are available and can be reviewed.
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