Below are some commonly asked questions about MFA. Below the questions are some fuller feature documentation resources.
  1. If members receive their one-time passcode for multi-factor authentication (MFA) via a text, how will my CU be charged for that text message?
  2. After my credit union activates multi-factor authentication for It’s Me 247, do my members using the “jump” feature (to access a second membership without entering credentials) need to use MFA during this jump?
  3. Can you send a one-time passcode for multi-factor authentication (MFA) for BizLink 247 via text message?
  4. My credit union has activated multi-factor authentication (MFA) for personal information changes in It’s Me 247. How does the member experience for MFA during login differ?
  5. My credit union is activating multi-factor authentication (MFA) during online banking login. Can we now discontinue members having to answer their security questions?
  6. After my credit union activates “It’s Me 247” multi-factor authentication (MFA), will my members who use their MACO credentials (voice, fingerprint, photo ID, or custom PIN) with the Mobile App also be required to use a one-time passcode to register with device registration?
  7. Will my credit union be able to activate multi-factor authentication (MFA) for business online banking (“BizLink 247”)? How is MFA different for this environment?
  8. I see there are “mobile phone” and “can send text messages to this number” checkboxes on the phone database screen in CU*BASE.  Do either of these need to be checked in CU*BASE for that phone number to be used for multi-factor authentication (MFA)?
  9. My member has four phone numbers associated with their membership. Can they use any of these numbers for muti-factor authentication (MFA) for It’s Me 247?
  10. When multi-factor authentication for online banking is available, can I set different expiration days for the device registration for members using a browser versus mobile app banking to access “It’s Me 247”?
  11. Does online membership open process (MOP) support multi-factor authentication (MFA)? How does that process work?
  12. With multi-factor authentication (MFA), what situations would cause a member who had already registered their device with a one-time passcode to need to register it again?
  13. I hear that when it is implemented multi-factor authentication (MFA) will only work with members who authenticate using the aggregator Plaid. What can I do about other aggregators my member have given their login credentials to?
  14. What are some strategies I can use to clean up my phone database for my multi-factor authentication (MFA) rollout?
  15. Does Xtend offer a data hygiene campaign to assist me with cleaning up my email and phone numbers for my MFA rollout?
  16. What considerations should I have about Money Map and multi-factor authentication (MFA)?
  17. What phone numbers are presented to the member for the one-time passcode for multi-factor authentication (MFA) for “It’s Me 247”?
  18. I see you can set online banking MFA (multi-factor authentication) to require device registration after a set number of days. What happens if my credit union changes this number of days in the CU*BASE configuration?
  19. Do "It's Me 247" standard online banking and "BizLink 247" business online banking support two-factor authentication (2FA)?
  20. When I activate multi-factor authentication (MFA) during logon at my credit union, can I turn it on for just some of my memberships?
  21. Are international phone numbers supported for multi-factor authentication (MFA) for online banking?
  22. Are phone numbers flagged as “wrong” phone numbers presented to the member during multi-factor authentication (MFA) for online banking?
  23. What version of Mobile App is required for MFA?